IC Markets GlobalReply

2023-08-10 16:56

Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

LOULOU30995Supplemental Materials

2023-07-13 16:45

Hong Kong China

Supplemental Materials

Can you really help with my problem? I don't think it's helpful to communicate with platform. Is it possible for the platform which deliberately plays tricks to compensate my loss? They did it more times. Last time, the platform refused to let me close positions, delayed the orders, and added extra orders. But for the factor that I discovered it, all my money would have lost. Illegal broker always lets you loss, rather than profit. Do not choose to be a trading platform without enough money. Stay away from IC, which takes every chance to deceive investors out of money, even tens of thousands of dollars.

LOULOU30995Supplemental Materials

2023-07-11 20:23

Hong Kong China

Supplemental Materials

The amount of money that I applied for mediation is incorrect. I bought 1.5 lot at the level of 0.67, which has fallen to 0.6646.

LOULOU30995Start Mediation

2023-07-11 20:12

Hong Kong China

Start Mediation

Forcibly closed my order and closed my position according to the stop loss position. I was 180 points away from the stop loss position. The customer service said that the real background sweeping order was triggered instantly and could not be seen by the naked eye. This explanation is really nonsense. Three short orders, as shown in the picture, the buying price is 0.67, the stop loss is at 0.6688, and the position of 0.667 is directly closed for me. How do you sweep the loss? ? Still secretly operating after 3 o'clock in the middle of the night! Fraud platform!