XMReply

2023-08-01 08:24

United Kingdom

Reply

Dear customer, first of all, we extend our gratitude to you for choosing and trusting XM. With respect to the complaint about your XM MT4/MT5 account 67818815, we have reported it to the relevant department for further investigation, and make the following reply: firstly, if you encounter withdrawal unavailable, please contact XM online customer service as soon as possible and provide the withdrawal failure screenshot with website link, so that we can help you deal with the problem at the first time. XM provides 24 hours online customer service from Monday to Friday. In addition, you can also send email to customer service, mailto:chinese.support@xm.com, and we'll help you cope with it asap after receiving the information. Meanwhile, XM also offers other deposit methods, such as e-wallet which offers fast money transferring, apart from UnionPay. Log in VIP to check all ways to deposit. Please feel free to contact us, if you have any problems. Thanks again for supporting and understanding us.

Sean chen89677Supplemental Materials

2023-07-18 23:39

Hong Kong China

Supplemental Materials

I couldn't deposit money before, but now I can't even open the page of customer service, besides deposit unavailable. I hope XM will deal with these issues.

Sean chen89677Start Mediation

2023-07-18 22:29

Hong Kong China

Start Mediation

Unable to deposit on the evening of July 18, 2023, and unable to open the customer service page.