2023-07-31 22:51
Vietnam Vietnam
Failed to execute set SL orders with USD/JPY
[Object]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Amount]

$889(USD)

[Time]

36day18hour

2023-09-06 17:03
Vietnam Vietnam
2023-08-07 17:02
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.

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2023-08-01 19:44
Hong Kong China Hong Kong China

Contact Broker

2023-08-01 16:57
Hong Kong China Hong Kong China

Verified

2023-07-31 22:51
Vietnam Vietnam

Start Mediation

I have a sell order for the USD/JPY pair at 139.166, placed an SL 139,416 order. However, the exchange did not match my SL order. The broker explained that there is a price gap. But it is not true because when I looked up the trading history I saw a bunch of other price histories.

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