2023-08-30 09:17
China
EXNESS refuses to withdraw money
[Object]
Exness Exness
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Amount]

$10,000(USD)

[Time]

4day8hour

2023-09-03 18:14
Hong Kong China Hong Kong China
2023-08-31 10:45
Hong Kong China Hong Kong China

Supplemental Materials

I have traded for days in a row, but the customer service's reply is not substantially helpful.

2023-08-31 10:43
Hong Kong China Hong Kong China

Supplemental Materials

I just contacted the customer service who told me to continue to trade if I want to withdraw money.

2023-08-31 09:55
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.

2023-08-30 12:58
Hong Kong China Hong Kong China

Contact Broker

2023-08-30 10:20
Hong Kong China Hong Kong China

Verified

2023-08-30 09:17
Hong Kong China Hong Kong China

Start Mediation

It always said that the transaction volume is not enough. After I swiped the transaction volume, I was still refused to withdraw. The customer service asked me to wait for an email reply but there was no respond. Why is it so difficult to withdraw money? There were not so many problems when I made a deposit. Withdrawal service is terrible.

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