Maker76856
Severe Slippage
compensation
$247(USD)
42day22hour
Maker76856Resolved
XMReply
Reply
尊敬的客户,您好,首先感谢您选择XM和对我们的信任!您的XM MT4/MT5账号为:251052652,单号:#45592689,对于您的投诉,我们第一时间反馈给相关部门,进行详细调查,并给予如下回复:首先,XM是抛单模式,所有客户的订单都是在市场价格上成交。您交易了1手US100现货商品多单,该笔订单在平台时间2023年9月13日15时30分,因预付款不足导致爆仓。其次,经核查在您订单执行当时有8月份核心通胀率年率等多项重要数据公布,导致黄金商品价格剧烈波动,从而导致点差扩大,使您的账户资金不足触发爆仓,系统以当时的实时报价为您强制平仓。针对XM保证金与强平标准,您也可以参考官网说明:https://www.fxglobaltradingxm.com/cn/margin-and-leverage 。同时,每个平台合作的报价商不相同,在不同平台交易的价格的确可能有些差异,但是走势是相同。我们能保证的是,您的订单都是基于市场价格成交的,并非人为可控,望您理解。最后,再次感谢您对XM的理解和支持!如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.fxglobaltradingxm.com/cn/ ,点击右上角的【网页客服】联系客服,XM 提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务,谢谢。致谢。
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Every time I place an order, my position is liquidated and then reversed. This time I compared it with other platforms, and the spread was dozens or hundreds of points. I argued with the customer service, and he explained that the platform partners were different and the quotations were also different. When I compared it, I looked at it. Normally, when I didn’t place an order, the data was only a few points on the spot. When I placed an order, the spread was hundreds of points. Several times, the orders were profitable, but they all caused me to lose money. I can only expose on this platform, I hope you will not be deceived!
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