2023-11-19 00:17
China
Account margin cannot be added
[Object]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Amount]

$128(USD)

[Time]

38day8hour

2023-12-27 08:45
Hong Kong China Hong Kong China
2023-11-27 08:41
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

2023-11-19 00:42
Hong Kong China Hong Kong China

Supplemental Materials

I opened short positions, but wasn't allowed to increase margin. And the market trend starts reversing immediately following the liquidation.

2023-11-20 11:06
Hong Kong China Hong Kong China

Contact Broker

2023-11-20 09:00
Hong Kong China Hong Kong China

Verified

2023-11-19 00:17
Hong Kong China Hong Kong China

Start Mediation

After the account suffered a loss, the margin call was stuck on the page and the margin call could not be made.

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