2023-11-20 20:22
Hong Kong China Hong Kong China
Delayed for a long time without review of withdrawals
[Object]
IEXS IEXS
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Amount]

$6,700(USD)

[Time]

54day20hour

2024-01-14 16:45
Hong Kong China Hong Kong China
2023-12-15 16:24
United Kingdom

Reply

Due to the deposits made to the account cuki202309@outlook.com via the UnionPay channel and withdrawals made using the USDT cryptocurrency channel, there may be potential risks. In order to comply with the requirements of the Anti-Money Laundering (AML) regulations and to respond to the legal requirements of relevant regions, we have initiated procedures to verify the user's deposit status. This verification has been entrusted to the compliance department and trading review department of IEXS Securities for cross-validation, and we are maintaining relevant process records as well as all verification records for review by the supervisory department. This is in accordance with international standards, industry regulations, and the liability exemption terms outlined in the user agreement.

2023-11-20 20:40
Hong Kong China Hong Kong China

Supplemental Materials

I have resubmitted three detailed records relating to deposit and withdrawal, please help me with the withdrawal as soon as possible.

2023-11-21 12:12
Hong Kong China Hong Kong China

Contact Broker

2023-11-21 10:30
Hong Kong China Hong Kong China

Verified

2023-11-20 20:22
Hong Kong China Hong Kong China

Start Mediation

I got introduced to this platform through a friend and tried to deposit 6700usd. I applied for a withdrawal on November 14, 2023 but it has not yet arrived.

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