ExnessReply

2023-12-08 18:52

Cyprus

Reply

The relevant departments have investigated the current market situation for you, please refer to the quotation details when the order triggers a forced liquidation and the client's net worth record before the liquidation; Forex and precious metals and other trading markets lack liquidity at the opening of each day, because at that time, only the bank located in New Zealand is in office hours while the other major banks and exchanges around the world are out of business. So the spreads are expanded due to the significant reduction in quotes, trades available and the actual trades. Thank you for your patience, if you have any questions, please feel free to reply directly to this email or contact your account manager, and we will endeavor to assist you as soon as possible.

ExnessReply

2023-11-27 13:58

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

FX3934759115Start Mediation

2023-11-20 22:13

Hong Kong China

Start Mediation

On the morning of November 13, 2023, the market suddenly slipped and my account was liquidated. Compensate me for this loss First order 47415738 Second order 47444302 There is no compensation for these two orders. Other platforms have already compensated.