Unable to open or close a position, resulting in liquidation-Exness-Rights Protection Center-WikiFX

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grid

2023-12-13 08:21

China

Unable to open or close a position, resulting in liquidation

[Object]

Exness

[Issue]

Others

[Requirement]

compensation

[Amount]

$9,790(USD)

[Time]

32day8hour

gridResolved

2024-01-14 17:24

Hong Kong China

ExnessReply

2023-12-15 17:18

Cyprus

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

WikiFX Overseas Customer ServiceContact Broker

2023-12-13 13:02

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2023-12-13 10:10

Hong Kong China

Verified

gridStart Mediation

2023-12-13 08:21

Hong Kong China

Start Mediation

Between 7 and 8 a.m. on December 4th, positions were not opened or closed for a period of time, resulting in a liquidation. I recorded a video of that time.

Statement：

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

Regulated

Exness

Company name：Exness Europe Limited

Score

9.03

10-15 yearsRegulated in United KingdomRegulated in CyprusRegulated in South Africa

Score

9.03

The order was stopped out from the graph, abnormally low, needs a refund.

Thailand 2024-01-11 23:17

The slippage is serious, the position cannot be closed in time after the account is received, and the position is finally liquidated.

China 2024-01-17 11:15