2023-12-20 22:59
China
Maliciously adjust the margin ratio and change the it at will without my knowledge
[Object]
Exness Exness
[Issue]

Others

[Requirement]

improve service

[Amount]

$110(USD)

[Time]

45day16hour

2024-02-04 15:55
Hong Kong China Hong Kong China
2024-01-05 15:50
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

2023-12-21 13:06
Hong Kong China Hong Kong China

Contact Broker

2023-12-21 10:18
Hong Kong China Hong Kong China

Verified

2023-12-20 22:59
Hong Kong China Hong Kong China

Start Mediation

I made a deposit yesterday to trade the US30 Dow Jones Industrial Index. I placed an order for 0.1 lots and occupied a margin of US$9. By the next night, I placed another order and the margin occupied was adjusted to US$90 for 0.1 lots. The margin ratio can be changed at will in the background. When I used this platform for the first time, it often got stuck, maliciously.

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