2023-12-24 15:14
Hong Kong China Hong Kong China
When encountering a fake UM black platform, you cannot contact the customer service when applying for a withdrawal, the account login authorization fails, the link cannot be accessed, etc., and you cannot withdraw the principal.
[Mediating Parties]
Ultima Ultima
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥40,338(CNY)

[Time]

33 day 22 hour

2024-01-27 13:55
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2023-12-28 13:51
United Kingdom

Reply

This is a fake website link of Ultima Markets, and the customer didn't deposit and trade with the real ultima platform. So we can't cope with the problem. You need to contact the support of the fake site for help.

2023-12-25 12:51
Hong Kong China Hong Kong China

Contact Broker

2023-12-25 10:41
Hong Kong China Hong Kong China

Verified

2023-12-24 15:14
Hong Kong China Hong Kong China

Start Mediation

When I encountered the fake UM black platform, they tricked me step by step to click on the link they gave me to register an account, recharge the principal for trading, from 4,000 Hong Kong dollars to 48,000 Hong Kong dollars. Then the website customer service could not be contacted and I could not withdraw the principal. I was trading on MT5. The platform login also showed that authorization could not be obtained, and the recommender also disappeared and could not be contacted.

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