XIAOJINTONGXUE50228
Others
compensation
$15,000(USD)
30day16hour
XIAOJINTONGXUE50228Solved after user's confirmation
Hong Kong ChinaExnessReply
Reply
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
XIAOJINTONGXUE50228Start Mediation
Hong Kong ChinaStart Mediation
Beijing time, at around 6 a.m. on December 25, 2023, the malicious spread on CHF/USD on the Exness platform widened by about 300 points, causing the CHF/USD19 position in the account to be liquidated and lose $15,000. The prices of CHF/USD on all international platforms at that time were around 0.8541-0.8550, but the lowest price of CHF/USD on the EXness platform was around 0.8304. Such a platform maliciously forces customers to liquidate their positions. Please help me handle this complaint. EXness platform compensate for my losses. The pictures are uploaded below as evidence.
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
