ExnessReply

2024-02-20 12:03

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

tracy920Start Mediation

2024-01-14 09:30

Hong Kong China

Start Mediation

I am so disappointed about Exness high slippage. For the XAUUSD transaction order dated 11 Jan 2024, Ticket #34178666, the buy stop was set at $2039.50 with a stop loss at $2037.5 (SL $2). However, the actual execution resulted in the order being bought at $2045.287 (instead of $2039.50) and the stop loss at $2033.392 (instead of $2037.50). In this buy stop order, I should have incurred a loss of USD2, but in reality, the loss was USD11.895, which is almost 5 times more than expected. If no one provides me with a positive feedback, I don't think I will continue using Exness. If you are concerned about how slippage can affect your profit, I believe my case is important for you.