IEXSReply

2024-01-26 17:05

United Kingdom

Reply

After investigation, it was found that there were no abnormal conditions detected for account 5016506, order numbers #12242809 and #12243043 during the position establishment. When processing the order execution instructions, the trading clearing system may experience price fluctuations, which can result in execution at prices higher or lower than expected. This situation occurs frequently, and it is more likely to happen with larger positions. Both orders #12242809 and #12243043 were single transactions of 6 lots each, meaning the prices and trading volumes of the buy and sell instructions must align with the market prices and volumes at the time of execution. When there is an imbalance between the prices and trading volumes of buyers and sellers, the prices need to be adjusted and re-matched, and the trading orders must be adjusted to the next best executable price. Sometimes, due to market volatility or variations in trading volume, it may become difficult to execute instructions or result in significant deviations from the requested price. We sincerely recommend avoiding initiating large position trades during periods of high market volatility or thin market conditions. If necessary due to strategy requirements, we suggest spreading your positions to minimize discrepancies between the execution price and the requested price caused by market depth.

wateStart Mediation

2024-01-22 17:31

Hong Kong China

Start Mediation

I have been trading on this platform for a while. Then there was a problem with the transaction on the night of Jan.11. When I placed the order, there was no quotation. And the price was directly raised by 2 US dollars for me. The price caused me to lose money and almost liquidate my position. Then I contacted the account manager, but I never got a reply. It has been a week. Please don't use this platform in the future. The service attitude is not good. Please deal with it. No one cares about it.