i75851
Severe Slippage
compensation
$225(USD)
31day17hour
i75851Resolved
Hong Kong ChinaEC MarketsReply
Reply
The normal order complaint is about an abnormal high opening price due to a gap at the opening. Compensation has already been issued. The customer's email was on January 29, the results were provided on February 1, and the compensation has been received today, February 2.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
i75851Start Mediation
Hong Kong ChinaStart Mediation
The GBP/CHF price went down at the opening in the morning. The opening price was 1.10047, but my short order with a stop loss of 1.104 was closed. There was no quotation above 1.104 on the candlestick chart. The customer service replied that the highest buying price at that time was 1.10425, but my closing price was 1.10471, which makes no sense at all. Later, the customer service felt that he was wrong and stopped replying to me. What a black platform.
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