FEIXIANGXIYUANQIAN
Severe Slippage
compensation
$3,700(USD)
129day20hour
FEIXIANGXIYUANQIANResolved
Hong Kong ChinaEC MarketsReply
Reply
已经回复客户订单实际情况。邮件回复客户后未见客户回信
FEIXIANGXIYUANQIANSupplemental Materials
Hong Kong ChinaSupplemental Materials
应客服要求，未平仓的订单无法查询。所以现在平仓了
FEIXIANGXIYUANQIANSupplemental Materials
Hong Kong ChinaSupplemental Materials
2024.02.28 01:12:50.681 '2078338': order was opened : #12526878 buy stop 5.00 NZDCAD at 0.83588 sl: 0.00000 tp: 0.00000
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
FEIXIANGXIYUANQIANStart Mediation
Hong Kong ChinaStart Mediation
At 1:12 a.m. on February 28, 2024, I placed a buying order for 5 lots of NZDCAD at 0.83588. When I got up in the morning, I found that the transaction was done at 0.83872. The spread between the two was 284 pips, resulting in a heavy loss. Although the cross spread is relatively large, it is far beyond the scope of slippage. I think it's fair to claim.
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