HONGYUNDANGTOU_
Others
compensation
$48,545(USD)
49day13hour
![](https://h8imgs.ruiyin999.cn/stamp/append/language/en/resolvebit.png)
HONGYUNDANGTOU_Resolved
ExnessReply
Reply
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
HONGYUNDANGTOU_Supplemental Materials
Supplemental Materials
I request the regulatory authorities to provide me with an explanation. I've incurred a loss of over 300,000. Is there really no one overseeing such a situation?
![](https://h8imgs.ruiyin999.cn//app/2024/03/2010562346/20240304_975353.png-detail)
![](https://h8imgs.ruiyin999.cn/app/other/oversea.png)
WikiFX Overseas Customer ServiceContact Broker
Contact Broker
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WikiFX Mediation CenterVerified
Verified
HONGYUNDANGTOU_Start Mediation
Start Mediation
The account was locked years ago, and there has been no problem, and the account margin is sufficient. On the evening of February 28, 2024, I failed to recharge 260, and the available balance in my account was close to 600 US dollars. At around 1 a.m., I saw that all the $48,545 in my account was liquidated!
![](https://h8imgs.ruiyin999.cn//app/2024/03/2010562346/20240302_831570.png-detail)
![](https://h8imgs.ruiyin999.cn//app/2024/03/2010562346/20240302_393925.png-detail)
![](https://h8imgs.ruiyin999.cn//app/2024/03/2010562346/20240302_155456.png-detail)
![](https://h8imgs.ruiyin999.cn//app/2024/03/2010562346/20240302_281161.png-detail)
![](https://h8imgs.ruiyin999.cn//app/2024/03/2010562346/20240302_532021.png-detail)
Statement:
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