2024-03-21 10:26
China
Unable to close position
[Object]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Amount]

$1,453(USD)

[Time]

11day6hour

2024-04-01 16:49
Hong Kong China Hong Kong China
2024-03-25 16:34
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

2024-03-21 16:43
Hong Kong China Hong Kong China

Contact Broker

2024-03-21 14:29
Hong Kong China Hong Kong China

Verified

2024-03-21 10:26
Hong Kong China Hong Kong China

Start Mediation

It suddenly became impossible to close the position during normal trading at the opening of Monday. You can modify the stop loss, but after the modification, the order cannot be placed, and the stop loss slipped 6 pips.

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