KM60228Supplemental Materials

2024-06-19 18:47

Hong Kong China

Supplemental Materials

I have not received any email correspondence regarding this matter. It appears all decisions are made unilaterally by your side without justification. Most importantly, how could my take-profit position incur such substantial losses when there was no corresponding price movement? I demand a comprehensive and satisfactory explanation for this discrepancy.

TMGMReply

2024-06-19 13:49

Australia

Reply

Dear Customer, Thank you for your email. Upon review, we confirm that this matter was previously addressed in Compensation Application - AE1545. Should you have any further questions, please contact our official customer service team at support@tmgm.com or reach out to your dedicated account manager. We will assist you promptly. Best regards.

KM60228Start Mediation

2024-06-11 19:20

Hong Kong China

Start Mediation

I operated at the same time. The take profit was triggered. One account made a profit of more than 1,000 US dollars, and the other three accounts lost several thousand US dollars. And the take profit I set was also reached, but it slipped 20 pips. The platform does not have such a take profit price at all.