DALANGTAOSHA39769Supplemental Materials

2024-07-24 15:43

Hong Kong China

Supplemental Materials

You are still asking me to send an email. I reached out here because my emails on the platform haven’t been resolved. There hasn’t been any customer manager calling me. Just tell me whether it will be resolved or not.

TMGMReply

2024-07-23 14:12

Australia

Reply

Hello, regarding your inquiry, please provide the details of your account and order. Send the information to the official customer service email: support@tmgm.com. We will investigate and respond as soon as possible. Thank you.

DALANGTAOSHA39769Start Mediation

2024-07-19 09:34

Hong Kong China

Start Mediation

Platform: TMGM Account: 246031 Order Number: 107206403 Gold at 2442.2, 2.8 lots, long position. Stop loss set at 2442.5, triggered at 2435.6. Requesting compensation of $1822 USD. My stop loss order was executed with a slippage of $7, resulting in a loss of $1822 USD. I cannot accept this and demand compensation for this loss. Please don't ask me to contact the account manager; they directed me to you. After waiting several days, the platform responded via email: "The more volatile the market conditions, the more noticeable the slippage caused by price changes when liquidity providers match trades, and it is inevitable." I cannot accept this explanation and still demand compensation for my loss.