INFINOXReply

2025-05-08 13:49

United Kingdom

Reply

All your orders have been successfully opened and closed, and the system executed them according to standard procedures. We have identified no server-related technical issues or pricing discrepancies with the XAUUSD+ and GOLDFT+ instruments. While both XAUUSD+ and GOLDFT+ support hedging, they are distinct products. Spreads fluctuate based on real-time liquidity conditions. The market opening period (typically 22:00–01:00 server time) often sees lower liquidity. Additionally, during high-volatility events—such as major news releases—spreads may widen beyond normal levels. Slippage may occur if prices move rapidly or fail to match requested levels. Orders may fail to open if no matching price is available. A Margin Call is triggered when your account’s margin level falls below 50%. Stop-Out (forced liquidation) occurs if the margin level drops below 20%. As a broker, INFINOX ensures every order is transmitted to the market. However, order execution outcomes are determined by market conditions and are beyond any broker’s control. Spreads vary dynamically with liquidity. For further clarification, please contact our Customer Support Team.

FX1037327612Start Mediation

2025-04-30 13:25

Hong Kong China

Start Mediation

我的账号在4月3日同时开仓两手黄金现货空单和两手黄金期货多单，账户处于对锁状态，在4月7日平台时间01:06:01秒的时候，通过指标回撤看到当时现货黄金与期货的价差为-6，且期货价格3025.21，按照当时的价格，我的账户并不会触发强平，但是平台恶意修改了报价，是我的期货订单在当时被强平，强平价格为2019.93，导致整个账户爆仓，后续找平台客户反应情况，平台也是一拖再拖，敷衍了事