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2026-01-06 11:30
China
Widening spreads leading to forced liquidation is unreasonable
[Mediating Parties]
WeTrade WeTrade
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥63,197(CNY)

[Time]

150 day 5 hour

2026-06-05 16:39
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2026-01-07 15:49
Australia

Reply

经查实 ，该客户爆仓是因为当时的点差扩大造成的，点差未扩大前客户的净值为48.54，由于点差扩大到0.60，净值亏损74.34导致客户穿仓，该客户为STP账户，正常点差0.32，此次扩大属正常范围。 经核实，该客户经常拿投诉威胁。该客户曾多次在账户净值极低时锁仓，点差稍微扩大就会导致爆仓，并多次投诉平台要求赔偿。

2026-01-06 11:36
Hong Kong China Hong Kong China

Appendix

因为在这之前也老是拉大点差导致亏损了不少

2026-01-06 16:41
Hong Kong China Hong Kong China

Contact Broker

2026-01-06 14:09
Hong Kong China Hong Kong China

Verified

2026-01-06 11:30
Hong Kong China Hong Kong China

Start Mediation

Widening the spread, causing position liquidation and unreasonable margin calls, demands compensation

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