XMReply

2024-09-20 13:55

United Kingdom

Reply

Dear Customer, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 63556140, we have promptly verified the situation and found that your withdrawal has been successfully reviewed. Please kindly confirm this. Concerning your account issues, after careful communication and verification with the relevant departments, we regret to inform you that we cannot change the related decision regarding your account. Please refer to the important notification email sent on September 6, 2024, for further clarification. Thank you once again for your understanding and support of XM! Thank you.

FX1756298906Start Mediation

2024-09-10 13:28

Hong Kong China

Start Mediation

Complaint against XM's anti-fraud department for deducting profits from my account. I opened an account on your platform on September 5, 2024, and deposited 1598 USDT. I traded that night and made a profit of 1765 USDT. On September 6, 2024, I withdrew the principal and profits totaling 3363 USDT. Half an hour after submitting the withdrawal request, I received an email from XM's anti-fraud department, which stated: "After professional assessment by the company's anti-fraud department, it has been confirmed that your account is associated with another account that was closed due to a violation of the customer agreement. Therefore, we have decided to take necessary actions." I find this decision confusing and unacceptable. I have only opened one account with your company, so how is there any association? This is completely one-sided on your part. Is it only when we lose money that you can take action? When we make profits, there are various reasons to exploit our interests as users? My demand is to return all profits. Please handle my request as soon as possible. If it cannot be resolved properly, I will take other measures to protect my rights, including but not limited to reporting to the police and exposing complaints on platforms such as fx110.