XMReply

2025-04-09 13:44

United Kingdom

Reply

Dear Customer, Hello! First and foremost, thank you for choosing XM and for your trust in us! Regarding your complaint concerning account 251088299, we immediately forwarded it to the relevant department for an in-depth investigation, and we provide the following response: Firstly, XM operates on a straight-through processing (STP) model, meaning all client orders are executed at market prices. After verification by the relevant department, your order #62993096, a 50.1 micro-lot GBPJPYm# sell order, was forcibly closed due to the margin level falling below 20% at 14:30 platform time on March 27, 2025. (Margin Level = Equity / Used Margin * 100%). You can view the specific liquidation details by clicking on the order in your trading history to see the comments, where the 'so' value corresponds to: Account Margin Level / Account Equity at the time of liquidation / Total Used Margin. Secondly, regarding the execution price, at that time, there were multiple important data releases, such as [U.S. Initial Jobless Claims for March/22], causing severe market price fluctuations. In situations where prices are changing rapidly, we receive hundreds of price quotes every second. Due to the specifications of MT4, it can only display a fixed number of quotes. Based on the candlestick chart price filtering principles, the candlestick chart cannot fully reflect all quotes received every second at that time. After verification by the relevant department, the closing price of your order is confirmed to be correct. Finally, we thank you again for your understanding and support of XM! If you have any further questions, you are welcome to visit the official XM website at https://www.xmcnmarket.website/cn at any time and click on the blue question mark icon in the bottom right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are very happy to assist you. Thank you.

YINLINGZHE3026Supplemental Materials

2025-04-02 23:14

Hong Kong China

Supplemental Materials

It's XM, a big platform mistreats its customers.They claim the MT4 quote is different from the actual market price, but the screenshot below shows their own XM quote. Look at it. Did the price even go over 195.6, let alone 195.637? And then they say it's because of the U.S. Initial Jobless Claims data changing? Does your company release data at 7:30 PM (19:30) at night, which is 2:30 PM (14:30) during trading hours? You just say whatever you want! Playing football and being the referee at the same time—isn't this blatant scamming? It's utterly shameless, they're not even trying to hide it anymore!

YINLINGZHE3026Start Mediation

2025-03-28 16:47

Hong Kong China

Start Mediation

滑点太大了，直接上图，这个平台现在怎么这样，交易环境真恶劣