AC CapitalReply

2025-04-30 13:44

Australia

Reply

Due to the customer's failure to confirm the order in a timely manner, the order timed out, preventing the system from completing the deposit. The standard procedure in this case is for the payment channel to refund the payment to the customer, who would then re-deposit the funds. However, the payment channel flagged the receiving account as potentially suspicious, preventing the refund. Multiple attempts to process the refund resulted in the payment channel's card being frozen. The payment channel and the customer are currently in communication to resolve the issue, and the platform is actively coordinating to ensure a satisfactory resolution.

FX1596663259Start Mediation

2025-04-25 12:09

Hong Kong China

Start Mediation

在AC平台入金1000美金，然后迟迟未到账，联系客服回复通道把款给扣了，不下发。联系客户经理，一天不说一句话，一直说在联系。连续四天，问题一直不解决，完全不考虑顾客利益，一直推脱！