2025-11-28 16:38
China
Severe chucking caused losses
[Object]
TMGM TMGM
[Issue]

Others

[Requirement]

compensation

[Amount]

¥1,397(CNY)

[Time]

13day5hour

2025-12-11 22:20
Hong Kong China Hong Kong China
2025-12-03 19:33
Hong Kong China Hong Kong China

Supplemental Materials

Reject my compensation?

2025-12-03 15:30
Australia

Reply

Dear Customer, Thank you for your email and feedback. We received your inquiry last Friday and responded to your situation on Saturday. We have now notified your account manager to contact you for further follow-up. Thank you for your understanding and cooperation. If you have any further questions, please feel free to reach out to the official TMGM customer service at Support@tmgm.com. We are always here to assist you.

2025-12-01 10:30
Hong Kong China Hong Kong China

Supplemental Materials

Continuing to ignore me without providing a solution?

2025-11-28 20:31
Hong Kong China Hong Kong China

Supplemental Materials

The platform has denied responsibility and refuses to acknowledge the issue. I demand to receive the compensation I am rightfully owed.

2025-11-28 17:20
Hong Kong China Hong Kong China

Supplemental Materials

The order number is 40209753, and the account number is 9159694.

2025-12-01 18:24
Hong Kong China Hong Kong China

Contact Broker

2025-12-01 15:42
Hong Kong China Hong Kong China

Verified

2025-11-28 16:38
Hong Kong China Hong Kong China

Start Mediation

The chuck caused a loss of at least two hundred dollars. My long position at 4164 could have been closed at 4180, but it wasn't due to the chuck.

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