2026-03-23 11:54
China
Hope to resolve this as soon as possible!
[Mediating Parties]
INFINOX INFINOX
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥6,156(CNY)

[Time]

74day4hour

2026-06-05 16:40
Hong Kong China Hong Kong China
2026-04-07 14:19
United Kingdom

Reply

平台已经回复邮件,如果客户还有其他问题,请联系官方邮箱,客服会协助处理

2026-03-23 18:39
Hong Kong China Hong Kong China

Contact Broker

2026-03-23 16:01
Hong Kong China Hong Kong China

Verified

2026-03-23 11:54
Hong Kong China Hong Kong China

Start Mediation

I started trading after depositing funds on March 5th. I executed a gold basis trade on this platform on March 18th. At around 5 AM on March 19th, I saw the order was still in my account (the MT5 log can also prove this). Then, when I opened my account again after 7:00 AM, I found the order had been forcibly closed by the system (the margin level was very safe). I then noticed the forced closure time displayed for the order was 1:00 AM. After that, I was unable to trade on my account, and I couldn't deposit or withdraw funds. Subsequently, I contacted the official email. At first, I still held a bit of confidence and hope, hoping the official team would resolve this quickly for me. Then, a bucket of cold water was poured on me—now the official emails aren't even replying anymore!!! I hope friends who haven't opened an account yet will keep their eyes open and don't get scammed!!!

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations