FX8314226742
2026-04-24 00:20
China
Incorrect profit amount after closing position with profit target
[Mediating Parties] 
TMGM
[Issue]
Others
[Requirement]
compensation
[Settlement Amount]
¥712(CNY)
[Time]
48day13hour
FX8314226742Resolved
2026-06-11 14:09 
Hong Kong China
Hong Kong China
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WikiFX Overseas Customer ServiceContact Broker
2026-04-24 17:48 Hong Kong China
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WikiFX Mediation CenterVerified
2026-04-24 15:00 Hong Kong China
Hong Kong ChinaVerified
FX8314226742Start Mediation
2026-04-24 00:20 Hong Kong China
Hong Kong ChinaStart Mediation
In my XAU trade, at 7:39 AM on April 20, 2026, I opened a 0.1 lot short position at 4763.16. At 7:43 AM, it showed that the position was closed at the profit target of 4751.5, resulting in a profit of 1.7u. The displayed closing price was 4762.99, and there was no lagging or freezing of the trading platform at that time. My request is compensation for the profit amount I should have earned.
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