LIXIAOBO
2026-05-08 22:35
China
Unable to close position resulting in loss
[Mediating Parties] 
SBCFX
[Issue]
Others
[Requirement]
compensation
[Settlement Amount]
¥1,186(CNY)
[Time]
54day13hour
LIXIAOBOResolved
2026-07-02 11:53 
Hong Kong China
Hong Kong ChinaSBCFXReply
2026-06-02 11:34
South Africa
Reply
平台在5月13日有聯絡過客戶, 要求提供MT5的日誌, 以作出更詳細的跟進。之後客戶未有回覆。
WikiFX Overseas Customer ServiceContact Broker
2026-05-09 13:10 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2026-05-09 11:09 Hong Kong China
Hong Kong ChinaVerified
LIXIAOBOStart Mediation
2026-05-08 22:35 Hong Kong China
Hong Kong ChinaStart Mediation
First short position close shows no parameters, insufficient margin prevents closing position, second long position close shows insufficient margin. Resulting in loss
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