2026-06-12 18:19
China
GTC withdrawal not credited, customer service just passes the buck, no one seriously solved the problem for me.
[Mediating Parties]
GTCFX GTCFX
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥33,856(CNY)

[Time]

40day17hour

2026-07-23 12:04
Hong Kong China Hong Kong China
2026-06-23 11:52
United Arab Emirates

Reply

都是按照正常流程给他出金的,没有任何问题 提款政策里边有说24小时内处理,并且再加上不同渠道额外的时间 我们并没有不回应或是故意拖延

2026-06-15 13:07
Hong Kong China Hong Kong China

Contact Broker

2026-06-15 11:51
Hong Kong China Hong Kong China

Verified

2026-06-12 18:19
Hong Kong China Hong Kong China

Start Mediation

The customer service manager first said I could come in and try, and later could open an ECN account for me, which has low spreads, low commissions, and withdrawals credited within half an hour. As a result, I came in and traded, earned a few thousand dollars, and then the withdrawal was delayed and not credited. The next day, I withdrew a few dozen dollars and it was credited within an hour. The first withdrawal of 5000 USD has been stuck and not given to me. Everyone should avoid this platform. I contacted no less than five or six customer service representatives from the platform, always the same spiel. No one actually handles the problem or solves it; they just know how to delay. It's very disappointing to me!

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