ExnessReply

2026-07-22 15:53

Cyprus

Reply

您好，关于您的问题可以将您的具体情况与平台24小时客服联系，您也可以使用注册邮箱发送至support@exness.com官方客服邮箱（提供交易账号+订单号，请确保是正确邮箱，）。若您已经与我们官方客服有过沟通，请依旧回复邮件或咨询官网在线24小时客服。谢谢.

FX7071275712Start Mediation

2026-07-16 12:35

Vietnam

Start Mediation

Everyone be careful with Exness. I stopped trading for a while after completing a withdrawal. About ten days ago, a staff member from their platform called me and offered me a $500 bonus. Recently, I thought about trading gold again, so I deposited via USDT to prepare for trading, using the same wallet address and the same deposit method as before. I deposited 30,900 USDT. After the deposit, they froze my account and prevented me from trading. Then when I tried to withdraw, they said I needed to verify a centralized cryptocurrency exchange account. I first submitted a gate.io wallet address, and it showed verification passed, but then the withdrawal was still rejected. I opened numerous support tickets and made many phone calls to customer service, but still could not withdraw. Then it prompted me to provide Binance, so I submitted my Binance account. It showed verification successful, but I still could not withdraw. I made many more customer service calls, and they said it needed to be handled by the relevant department. It has been ten days now, and I still haven't withdrawn; I have to wait for review, which keeps getting extended. Maybe it's because their platform saw that I made over $10,000 in profit in May and triggered risk control for this kind of thing, but I took huge risks trading energy—I deposited over $80,000 and only earned a little over $10,000. I've heard that this is their old bad habit—once you make money, all kinds of problems arise. I only made this tiny amount. I heard about this before but didn't quite believe it, and I still took the risk with wishful thinking, only to fall into the trap. Sigh, I regret causing myself so much trouble and losing money.