Amount resolved within one month(USD)
$169,738
Number of People Resolved
15,024
CAOMENGDE
Platform makes my orders losing my times
Platform makes my orders of crude oil and Dows losing my times. I got transaction screenshot.
IC Markets Global
FX2252628812
Platform Constantly Freezes
The sales representative is unable to resolve the issue. I am concerned whether this broker is operating illegitimately in Mainland China. If not, why does the MT5 platform remain completely unresponsive?
XM
Herry Van Java
spread upto 10000 when highly movement
Becarefull for pair btcusd, spread usually 2000-3000 will be 10000 when highly movement ..so your profit will be gone
IC Markets Global
YIBUYIJIAOYIN
Insulted by official customer service in an email
I have been trading on the XM platform for two years. Today, I requested a withdrawal from XM, which was immediately frozen by the bank due to risk control measures. The bank required a screenshot of the transfer receipt to unfreeze the funds. I then contacted customer service on the official website to request assistance with obtaining a screenshot of the receipt. Minutes later, I received an email from a personal account of an XM customer service representative that contained insults directed at me.
XM
FX7428897202
XM Platform Refuses Withdrawals
This platform does not allow withdrawals. I don't even have the right to choose my own method of withdrawing my funds. They force me to use a withdrawal method that I cannot use and continuously respond by instructing me to follow the content of their emails. But if I can't use the other methods, does that mean they just won't let me withdraw my money at all?
XM
BOMIHN
XM Platform Does Not Execute Orders on the Market, Engages in Internal Betting
When my account was consistently losing, the platform offered various incentives to deposit more money. However, once I began to profit, they started imposing various restrictions. A typical example is that initially, my account could leverage up to 1000:1. Later, as my account began to show profits, they sent me an unexplained notification and then reduced the leverage of all my accounts to 100:1. I suspect they turned my account into one for their internal betting; my losses are their profits, and my profits are their losses. Thus, when I was not profiting, they incentivized me to deposit more. But as soon as I started making even a slight profit, they imposed restrictions. This is typical betting behavior. I hope everyone avoids this platform when choosing where to trade.
XM
SUIPIAN
The platform refuses to process withdrawals.
The platform refuses to process withdrawals without any reason. It's been a week and they still haven't resolved the issue. Every time I contact customer service, they just say they'll urge the relevant department, but there is never any follow-up.
VT Markets
QIUGUOTAI
Malicious Deduction of Trader's Profits, Refusal to Withdraw Funds
In a trade conducted in June, the platform deducted my profits and refused my withdrawal, accusing me of abusing the trading mechanisms. I have been trading with IC for a year, primarily incurring losses. One night, after drinking with friends, I made a few thousand dollars. The next day, the platform informed me that my account was under investigation. After waiting two weeks, they suspected I had registered using a false identity and asked me to undergo facial recognition at their conference center, which I complied with. Two weeks after this compliance, the platform suddenly emailed me stating they would deduct my profits and terminate my trading account. The day after the email was sent, my profits were deducted. All subsequent emails to the platform went unanswered; they only allowed me to withdraw my principal. I do not accept the platform's actions and intend to pursue this matter to protect my rights. Regarding the accusations from the platform: They claimed I abused the trading model. I would like to know how exactly I abused it since my account has been mostly losing money over nearly a year of normal trading activities, all recorded and visible to them. They accused me of deliberately using 1000x leverage. If it was intentional, why would I continue trading on their platform for almost a year while continuously losing money? Why wasn't previous trading considered leverage abuse? Leverage is determined by the platform, not by traders. Since 1000x leverage was available, wasn’t it reasonable for me to use it? If news-based trading isn't allowed, they could limit leverage or restrict orders during major news events. How I choose to place orders is my right as a trader. All my trades were placed normally through MT4. Making money is deemed a violation while losing money is overlooked. Initially when contacted by the platform, they suggested that I might have used a false identity to open an account. After a month of communication followed by facial recognition—which had never before been flagged as irregular—I shared the reasons behind my orders with them. After facial recognition, they stopped responding to emails and half a month later informed me that they wouldn't allow withdrawals or give profits. This conduct is a clear infringement of my rights.
IC Markets Global
FX8409588593
After withdrawal, the bank card is frozen.
When withdrawing $2000, the bank card will be frozen. This has happened for the third time. Every time I withdraw money, there will be errors with the bank card, either frozen, limited, or frozen by the public security.
AvaTrade
FX3036258572
Withdrawals that take a long time and seem to be made difficult
I have submitted a withdrawal request, IC Market has sent an email stating that my withdrawal request has been approved, the customer service has conveyed that the money will be transferred on the same day, and my account balance has been deducted. However, until today, the money has not been credited to my e-wallet. (I made a withdrawal to my e-wallet).
IC Markets Global
NINHAOLIZONG！
The S&P 500 slipped 30 points!
There was a 30-point slippage in IC trading US500!
IC Markets Global
FX1732296051
NCE refuses to process withdrawals for various reasons.
I made my first deposit of $10,000 on November 28, 2014, and after completing KYC verification, I made my first withdrawal of $7,000 on December 19, 2024. On December 24, 2024, I attempted a second withdrawal of $9,000 and faced nearly unreasonable demands to provide various documents, even including the source of USDT funds. The USDT I used was not from exchanges like Binance but from an earlier platform called i-token. 1. Previous withdrawals were already verified and completed. 2. What kind of reasonable documentation is required? Your emails have not clarified this. 3. Since previous withdrawals were completed without issue, indicating no problem with KYC, why is there a request for KYC again later? Can I assume that because I have made profits, you are deliberately refusing to process my withdrawals?
NCE
JINGSUIXINZHUAI70
Malicious slippage.
Every time I place a large position, it initially slips by $0.5, which is quite blatant. When I set it at 2918, it slips, but smaller positions don't slip.
IC Markets Global
Hammad Abdellah
The server crashed worldwide during an open transaction.
The server crashed worldwide during an open trade and I lost almost all of my money.
GlobTFX
FX2565507061
This is a platform that
This is a platform that was set up on us during the time of the deal. We did not control the cancellation of the deal. It was a deliberate mistake and we lost all the money in our accounts. Today, help is needed to compensate for the losses we incurred.
GlobTFX
FX3824563536
Sudden shutdown of the wealth engine application
The wealth engine platform had a sudden shutdown during trading and I was unable to close the transaction. After several attempts, nothing was done. Then I realized that all my funds had disappeared.
GlobTFX
FX2176396199
Hereby declare that I
Hereby declare that I have been a victim of fraud by the Wealth Engine trading platform. On [Date of Incident], I executed a transaction through the platform, and in the final minutes of the process, the website suddenly stopped functioning. As a result, I lost the funds I had invested. After multiple attempts to regain access to my account or contact the platform’s support, it became evident that the website was no longer operational, and I received no response from the responsible entity. This indicates clear fraudulent activity. I urge the relevant authorities to take necessary action to investigate this matter and ensure that similar incidents do not affect other investors.
GlobTFX
FX3090975575
Complaint against the GlobTFX platform
Subject: Complaint against the GlobTFX - Wealth Engine platform Hello, I am contacting you to report a serious issue encountered on the GlobTFX platform. According to their own communication, they have recently experienced a cyber attack, preventing some users from accessing their accounts and conducting transactions normally. Due to this failure, I personally suffered a financial loss of 44.47, while my balance before the incident was 50.47. This situation is beyond my control and directly results from a lack of security on their platform. Therefore, I am reaching out to you to inquire if you have the ability to intervene and take action for this platform to assume its responsibilities and provide compensation. I would also like to know the steps to officially report this damage. Thank you for your assistance and attention to this matter. I look forward to hearing from you soon.
GlobTFX
FX3894514816
An error occurred on the platform.
The platform was disabled during the transaction.
GlobTFX
FX2742560789
There was a platform malfunction
The platform was disabled during the transaction
GlobTFX
$169,738
Amount resolved within one month(USD)
$65,092,661
Accumulative Amount Resolved(USD)
15,024
Number of People Resolved
37 day/case
Processing Speed