Amount resolved within one month(USD)
$331,850
Number of People Resolved
14,880
lamcv
Trading with large lot sizes can lead to account burnout
Self-trading with large lot sizes can lead to account burnout. Deceptive brokers. No support from the exchange when there are issues.
WCG Markets
BU
Yunnan Scam Group, Qingyun, Jingcheng, and GFS Brokers to Earn High Commission Fees and Large Spreads.
I was deceived into opening an account with GFS after joining a group; I had never dealt with forex before. The group leaders Qingyun, Jingcheng, Jianghe, and GFS collaborated in the scam, extracting high commission fees and large spreads from transactions.
GFS
MUQIANBA
Exposing Exness for restricting client trading
My account has been restricted from trading, and customer service is dismissive and unhelpful, claiming there are no issues with my account. Despite this, they have restricted my trading. I have not violated any trading regulations, yet the platform has not provided any reason for restricting my trades. The platform can restrict client trading without any justification. It is clear that profitable individuals do not need to participate anymore.
Exness
FX2282581622
Unable to deposit funds after transfer
Exness deposited two payments totaling $3000 on September 23, 2024, but as of September 24, the funds have still not been credited. It is not possible to contact the third-party payment provider, and the telephone customer service is unable to provide a specific time. This is very irresponsible!!!
Exness
MENGDEJINTOUYOUWO
Depositing causes the bank card to be frozen
Due to abnormal payment account, my bank card was completely frozen, resulting in insufficient margin and forced liquidation. It has caused me a lot of troubles in my life. My credit card and Huabei are all overdue, I can't pay for insurance, and I can't receive payments. I had to go to the Public Security Bureau and the bank, which incurred lost work fees and transportation expenses, causing delays. I have been giving feedback to the platform, but I have not received any response. They are extremely irresponsible.
TMGM
FX3508705672
Blok my account
I have a bad experience with this broker . I deposit 29 $ and take it. Now it's 6 days i talk with support but it's the same words everyday . Be careful guys.
Exness
FX1333502792
BİG SCAM NO WİTHDRAWAL
I want to withdraw money from the wallet I deposited money into, and they tell me to change the crypto exchange I use and open an account in a new exchange. They make excuses not to send the withdrawal, please help me here.I uploaded proof of wallet but it was not approved
GMI
FX1684469943
The account number 88847435 on the platform of MultiBank Group has been withdrawing money for three months, and the money has not been withdrawn.
My three trading accounts, 88847435 and 88846589, have been filling out the withdrawal form for three months, and I have not been able to get any money. It feels like MultiBank is going to go bankrupt, but this money should be withdrawn. MultiBank is too shameless to do this.
MultiBank Group
Isa Abubakar Sadeeq
Proud
Here’s the translation: "I placed a trade on USOIL and set my Stop Loss (SL) at 72.79 on TradingView. When I executed my order, I also set the SL at 72.79. However, in TradingView, the trade did not reach my SL, but Exness still closed my trade at the SL. Therefore, I am requesting my rights (compensation)."
Exness
FX6383010282
Withdrawal is not allowed due to incorrect information and account lock.
Withdrawal report incorrect account lock not allowed to withdraw, deposit money for verification, after verification, all MT4 accounts will be cleared. Then, it is required to deposit tax 27,500.00 to receive the amount of 110,075,000.
WCG Markets
TRẦN TRÍ TUẤN
XM platform did not close the Sl order as investors expected
I placed a stop loss order at 2383 but the platform did not close the order at 2383 but when the price increased to 2392.02, it closed the stop loss order, causing damage to my account.
XM
FX1931019286
The funds decrease instead of increasing when the short position is closed.
Today I took a short position. When the price reached 2629.25, my funds decreased from 1120 to 2628.70. This kind of situation has happened many times before, causing me to lose more than 500,000 US dollars. I didn't take a screenshot at that time, but this time I did in order to provide evidence. I hope the platform will compensate me. If I don't receive compensation, I will definitely report it to the police.
DBG Markets
FX2936572168
This company is terrible. They traded on my account and reduced it from 1500 to only 200. And they also charged high spreads and high transaction fees.
This company is terrible. They traded on my account and reduced it from 1500 to only 200. And they also charged high spreads and high transaction fees.
DBG Markets
JIANGSUHUAIAN
Inducement to Fraud, Full Refund Request
Dear ATFX Leadership, my name is Qiu Wenke, a client registered under your company's branch in China, with the account number 693088859. On May 6, 2024, a female member of the branch, known on WeChat as "Vivi Soy Milk," invited me to join a Tencent Meeting live session where instructors analyzed gold market trends and called trades in real-time. The instructors claimed a success rate of over 90% for one-on-one offline calling and mentioned that each trade strictly adhered to a stop loss of $3 to $5. It was also stated that during major non-farm payroll announcements, even an excess of ten cents over a dollar stop loss was unacceptable. After some time, the broker changed and the new WeChat contact was "Two Carrots." This agent continued to invite me to the live sessions daily, and I sporadically attended several classes over ten to twenty days due to job reassignments. The lectures were given by Mr. Liu, and the customer manager was Yang Xu, who continued the same pattern of inducing participants to open accounts and deposit funds with promises of one-on-one following for starting amounts as low as $10,000 USD. Convinced by such a robust team, I opened an account on June 18 but did not fund it until the morning of July 29 when I deposited $9,800 USD. I contacted customer manager Yang Xu who arranged for Mr. Liu’s one-on-one order following service. Despite prior communications via Tencent Meeting and phone calls where Mr. Liu urged me to follow orders early, my initial trade at 2:35 PM for a long position at 2388 with a stop loss at 2379 made a small profit after fees—a net gain of $311 USD. However, discrepancies began appearing that evening during live sessions. Trades called out included going long at 2390.97 with a stop order at 2385 for short positions. As prices fell to 2388.01 another long position was entered; when it reached 2391.55, I exited the long position while simultaneously placing two more long positions and two short stop orders at 2390 as instructed via WeChat. By July 30 at 7:46 PM after various adjustments following Mr. Liu’s instructions—exiting all short positions and placing three new ones at 2387—the market fell further prompting adjustments down to 2385 by midnight. Within approximately 24 hours from an initial balance of $9800 USD, only about $3000 USD remained—a stark contrast from what was portrayed in the live sessions. Mr. Liu suggested waiting for minor non-farm payroll data in hopes of recovering losses but I chose not to follow his advice any further. By around 8 AM on July 31st, I liquidated all positions and withdrew $3184.59 USD. Repeatedly misled and deceived into placing these trades three times according to your instructions led my account to nearly deplete within two days resulting in severe losses totaling $6615.14 USD.
ATFX
95275325
Withdrawals are frozen by the police judicially.
I trade on this platform, not only is the server slow, but also a withdrawal was frozen by the police this year. They said that the money was transferred to me by people involved in gambling. This scam platform finds criminals’ money to withdraw for everyone. People who have the remaining money must withdraw soon. Please stop trading on this platform and find another good platform.
TMGM
FX1756298906
Malicious deduction of profits
Complaint against XM's anti-fraud department for deducting profits from my account. I opened an account on your platform on September 5, 2024, and deposited 1598 USDT. I traded that evening and made a profit of 1765 USDT. On September 6, 2024, I withdrew the principal and profits totaling 3363 USDT. Half an hour after submitting the withdrawal request, I received an email from XM's anti-fraud department, which stated: "After professional assessment by the company's anti-fraud department, it has been confirmed that your account is associated with another account that was closed due to a violation of the customer agreement. Therefore, we have decided to take necessary actions." I find this decision confusing and unacceptable. I have only opened one account with your company, so how is there any association? This is completely one-sided on your part. Is it only when we make profits that there are various reasons to exploit the interests of your users? My demand: Return all profits.
XM
Mike Lee
The platform's gold price and market price slippage is extremely high!
Same as above! Resulted in forced liquidation, loss of $37,000
MiTRADE
LI-QIANNENGSAIWEIDAOSHI
Scam platform, no withdrawal allowed
This platform does not allow withdrawals. It refuses to process withdrawal requests for various reasons and suspends the account.
VT Markets
JIALINGJIANGPAN
Unable to deposit or withdraw funds, unable to open the deposit or withdrawal page on the app!
Why can I log in on my mobile phone, but I cannot deposit or withdraw funds?
Exness
FX2249015227
Lost more than two million on the Exness platform, and a order's slip of ten dollars resulted in a loss of $4552.5, which was not compensated.
Order placed on August 2nd, still not compensated! My order number is 390906720, and I entered a short position with 2463.57. After making a profit, I set a stop loss at 2463, but it was only triggered at 2472.68? The slippage is severe, with a slippage of 10 US dollars. Please compensate me for this order. Moreover, I have traded over 20,000 lots on your platform in the past two years, with losses of millions. This kind of customer should be considered an excellent customer. Your platform refuses to compensate for a $4000 order, citing severe slippage. I am considered a very high-quality customer on other platforms. Your platform is really disappointing!
Exness
$331,850
Amount resolved within one month(USD)
$63,793,723
Accumulative Amount Resolved(USD)
14,880
Number of People Resolved
35 day/case
Processing Speed