Rakuten Securities to End ‘Basic Advice’ Chat Service on Aug. 22
Abstract：Rakuten Securities will discontinue its trial “Basic Advice” chat service at 5:00 PM on August 22, 2025, while keeping online advisor consultations available.
Rakuten Securities ends trial Basic Advice on fixed date
Rakuten Securities Inc., a leading Japanese Forex, CFD, and stock brokerage, will proceed with the Rakuten Securities Basic Advice service termination in August 2025, formally discontinuing the chat-based feature at 5:00 PM on Friday, August 22, 2025, as part of a Rakuten Securities Advisor service update on August 22.
The Basic Advice tool—positioned as a Rakuten Securities chat-based solution service discontinued after a trial within the “Rakuten Securities with Advisor Service”—will no longer be available after the stated date and time.
What continues for clients
Online consultations with Rakuten Securities advisors after August 2025 will remain available, ensuring uninterrupted access to human advisor sessions even after the Basic Advice feature ends.
Why the change matters
The broker highlighted customer participation during the pilot and indicated that Rakuten Securities' customer feedback impact on Advisor service would inform enhancements to the broader Advisor experience, aiming to improve service quality and satisfaction.
What clients should know now
- The “Basic Advice” chat function ends at 5:00 PM on August 22, 2025, and wont be accessible afterward.
- Online advisor consultations continue unaffected, offering ongoing support for account and market-related inquiries beyond the Basic Advice trial window.
- Feedback gathered during the trial will guide updates across the Advisor platform as part of the Rakuten Securities Advisor service update on August 22.
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