Levels Review: No Regulation and Mounting Withdrawal Complaints – What Traders Need to Know

Levels is a broker registered in Saint Lucia and founded in 2024, offering forex, commodities, stocks, indices, and cryptocurrency trading through MT5. On the surface it presents a standard offering: multiple account types, leverage up to 1:1000, and a minimum deposit of $100. But WikiFX assigns it a score of just 1.48 out of 10, and the underlying data explains why: the platform holds no valid regulatory licence, and over recent months, users from multiple countries have reported strikingly similar problems centred on withdrawals that never arrive and trading conditions that do not match what was advertised.

Complaint Patterns: Withdrawals That Go Nowhere

The most serious theme in user complaints involves withdrawals. A trader from Germany reported requesting a withdrawal on 27 March 2025. According to the complaint, the broker promised funds within five working days. When the money did not appear, the user found customer support was limited to Telegram , with voice calls disabled and a listed phone number that nobody answered. After weeks of silence with no funds arriving, the user attempted to locate the broker's regulatory registration but could not find one.

Screenshot submitted by the user with the complaint (2025-09)

Another user described submitting a withdrawal roughly 25 days before filing their complaint. The broker had emailed confirming settlement within five to seven working days. Neither the funds nor any reply to follow-up emails ever materialised , despite the broker's website advertising “instant withdrawal.” A separate complaint described repeated withdrawal rejections: the user attempted to withdraw dozens of times, only to be told accounting would handle it. The funds never moved.

Spread and Slippage: Execution Under Scrutiny

Multiple users have also flagged problems with trading execution. A trader from Vietnam provided a detailed account: across 80 gold trades over two months, roughly 62.5% experienced abnormal slippage exceeding $6 per ounce. During a relatively stable session, a buy order at $1,850 executed at $1,858 , an $8 gap where $3 to $5 would be normal. The same user reported that spreads on the platform were consistently wider than what competing brokers offered for the same instruments.

Screenshot submitted by the user with the complaint (2025-09)

Traders from Germany echoed similar frustrations. One described spreads widening “constantly during trades, even when the market isn't highly volatile.” Another noted spreads “suddenly widen during active sessions or even normal conditions, making it very hard to maintain profitability.” The recurring complaint: what the broker advertises as tight, competitive spreads does not reflect the real trading environment.

Regulatory Status: No Oversight

Levels is registered in Saint Lucia but holds no valid regulatory licence. WikiFX data lists the platform as unregulated, with its regulatory status shown as “No regulation” and the company described as “an unregulated broker.”

This has practical consequences. Without a financial authority, traders who encounter withdrawal problems or dispute trade execution have no formal complaints mechanism, no compensation scheme, and no external body enforcing fair practices. For a platform already facing multiple unresolved withdrawal complaints, the lack of regulation removes the safety net traders normally depend on.

Basic Information

Levels was founded in 2024 and operates from Saint Lucia. It offers MT5 trading across forex, commodities, stocks, indices, and cryptocurrencies. The broker advertises leverage up to 1:1000 with a minimum deposit of $100. Multiple account tiers are offered, starting at the $100 entry level. According to the platform's website, deposits are accepted via credit card, bank wire, Neteller, Skrill, online banking, and cryptocurrency.

Score and Impact

WikiFX gives Levels a score of 1.48 out of 10, reflecting the combination of zero regulatory oversight and multiple unresolved user complaints , two of the most weighted factors in WikiFX's methodology. A score below 2 signals that both the regulatory foundation and the user experience record point to significant risk.

Final Thoughts

The combined evidence on Levels is difficult to overlook: a broker launched in 2024 without regulatory oversight that has since drawn complaints concentrated on the two issues traders fear most , being unable to withdraw money and facing trading conditions that do not match what was advertised. No single complaint constitutes definitive proof, but when users from different countries independently describe similar withdrawal delays and spread manipulation, the pattern warrants serious caution.

If you are considering trading with Levels, verify its current regulatory status on the WikiFX App before depositing any funds. Start with the smallest possible deposit and test a full withdrawal cycle early, before committing larger amounts. Use the WikiFX App to monitor real-time complaints and scores so your decision is based on current information rather than marketing claims.