14 days ago, I attempted to withdraw cash from my account. It showed that the funds left my account 8 days ago but still haven't reflected in my cash balance. I've made 5 phone calls, each lasting nearly an hour, with the only response being, "Our bank may need up to three weeks to process the withdrawal." The ability to withdraw funds in a timely manner is undoubtedly one of the most basic expectations people have of a brokerage.
14 days ago, I attempted to withdraw cash from my account. It showed that the funds left my account 8 days ago but still haven't reflected in my cash balance. I've made 5 phone calls, each lasting nearly an hour, with the only response being, "Our bank may need up to three weeks to process the withdrawal." The ability to withdraw funds in a timely manner is undoubtedly one of the most basic expectations people have of a brokerage.
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