Pepperstone

No refund

I conducted stock trading from April 26th to 27th, 2023, with a profit of approximately $12k. Afterwards, I placed a transaction on MT5 but was locked in. Then I placed a withdrawal order, but it was not received and returned to the trading account. I have sent emails 6 times, but have not received a reply. Then I directly chatted with the Vietnamese support team and said I was waiting for information from headquarters. Then, on May 2, 2023, I logged into my online trading account and was informed that the account had been disabled. The next day, I logged in again and found that the exchange had already deducted all my interest. May 3, 2023: Pepper responded that they terminated the contract and only allowed themselves to withdraw the original funds (approximately $1400). No refund (~$12000), I replied: Your game rules and trading environment include requirements such as margin and leverage. When I participate in trading, the order will be executed. Then I make a profit, and you do not allow me to receive this money. There are trading cases like mine, and I have been informed that if You don't talk about unusual behavior either. You will only hinder traders from obtaining more returns than capital. In short, through this trading method, you can take the lost money from investors instead of returning profits to them when they win. Currently, I have extracted the root and my account has been locked. I am still waiting for a response from PepperStone.

2023-05-04 20:06

can't wd

I tried to withdraw 1 dollar to make sure it didn't go into my account

2023-08-23 20:34

Do not allow withdrawals and block transaction accounts

I have a stock trade and profit ~12k $ on April 26-27, 2023, then I placed another order to trade on MT5 and it was locked. Then I placed a withdrawal order, but I did not receive it, and was returned to MT5. I sent Mail 6 times but got no response.

2023-05-03 08:34

Refund Not Made

On February 7, 2024, I requested a withdrawal with Pepperstone, which was for 4k USD and to date I have not received the withdrawal, they did it as an ARN refund, I have written to them many times and the only thing they comment on is that it I checked with the BBVA bank, it is already more than validated with the bank and the capital does not reach my account, I had never had problems with withdrawals with this broker until now and it was for a large amount, the issue is that I have requested withdrawals smaller ones which have arrived without problem, only that withdrawal which is larger, coincidentally it has not arrived to me.

2024-03-15 01:08

Romance Scam. Using the TRJITFVBD product to deposit in Pepperstone, I cannot withdraw money.

I met someone on FB who was very proactive and resonated with me. He said that he was the deputy manager of Yuanta Securities in Hong Kong and a professional forex analyst. He added me as a Line friend at the beginning, and then started chatting with me every day, discussing the future, dreams, marriage, etc. At first I thought he was the person I wanted to spend time with in the future, but it turned out to be a scam. He would start by sharing his life to get me to let down my guard. Then he said that he had achieved financial independence, and trading foreign currencies with him was guaranteed to make a steady profit. He also said that his investment philosophy is to avoid risks first, and then to make money. He gave me a link to the app software. I didn’t think there was anything strange at the moment, so I just followed him. The app software I downloaded was TRJITFVBD to deposit into Pepperstone. And I invested 1 million dollars to buy it. I want to withdraw money now, but I was told that I have to pay personal income tax. Only then did I realize that I had been deceived, and I was really sad. The person who lied to me said that I can't help you when you encounter this kind of difficulty, otherwise you won't be able to grow. Later I told him that I really had no money, and he said he would never help me. The original ambiguous conversation gradually disappeared, and he stopped reading my messages... I was grateful for my sincerity, but in the end, I lost both my life and money, and my mood dropped to the bottom. I was very helpless. Please ask the platform to help me get the loan. Get the money back. Now I can't sleep well or eat well every day, and I almost have no courage to live...

2024-06-04 00:27

I can’t withdraw from my account I

I can’t withdraw from my account I don’t know what will happen help me let withdraw my money

2022-12-20 20:27

A few days ago I made a withdrawal in USDT, and it hasn't arrived yet.

I have made several withdrawals in USDT, and I had no problems with this broker before. The funds used to arrive in my wallet within 2 hours, but this time I have been writing to support for several days and they are not responding. I need them to refund the money from a withdrawal, case: 05110643 has been escalated and they are not responding. I will change my rating until they refund the money.

2024-10-16 03:55

Deposit funds not received

On the 31st, I made a deposit through the website. When making the payment, the website redirected to a third party. After I transferred the money through the bank and it was successful, when I returned to the website, for some reason, the funding status in my history showed as failed. However, I received an email from the third party stating that the payment was successful. I waited, but the funds I deposited did not appear in my account. I complained through live chat and email. They said that no funds were received. I reported the transaction to my bank, and the bank confirmed that the transfer was successful and went to the intended recipient. I emailed the third party, but there was no response. I complained again to the broker, but I did not receive any answer as to where my money went. The broker should be responsible because they recommended depositing funds with the third party.

2024-08-03 16:17

Others

Lose money

I have been using this platform for a long time, and it has never been profitable at all. My account has been negative since the beginning. The pictures below are of the money I lost. At first, I thought it was a problem with my trading, but until now, many strange things have happened. First, in the video below, I recorded that their price is very different from what I checked on the Internet. It is suspected that they are cutting leeks through point differences. Second, their swap fee is ridiculously expensive. I will show you a photo below. That transaction took less than 6 hours and I was charged a large amount of fees. Third, sometimes when I am watching the market, his fluctuations are so large and exaggerated that I feel like I am cutting leeks. The video I just mentioned cannot be posted here. Anyway, I chose to continue using this platform at the beginning just because I wanted to say that it paid me money (but it was all my remaining money, not profit), so I continued to use it. Unexpectedly, if you put in more money, you will lose more money. So I asked the platform to help me get my money back. There were too many strange things but I didn’t even have time to record them. One has just been exposed, but I have more to add. When I use this platform, there are many parts where the platform crashes directly. The market is running, but the screen is completely motionless, which leads to a lot of losses. But🤢people are so stupid that they thought it was my problem, so they didn’t take pictures or video of this thing. Next, there will be false market prices, which will cause me to make a lot of single-word orders or liquidate positions that I should not lose money on. The photos below are just the money I have lost with this trading account. I had another trading account with them before and lost a lot of money. I just want justice and to get the money from this account back. 23175.7. Please help the platform to help us seek justice. Let violators be punished.

2024-03-22 16:50

I funded with $10, when i want my money back,

They said, there is no minimum deposits, once i deposited i could not access their Assets. So i need my money to try and fund to another broker

2023-10-03 20:17

Account verification amount required before withdrawal

They said that it was a registered account and assured me, but when I actually created the account and tried to withdraw, they demanded a deposit for account release verification. After depositing 1 million won and verifying the account, they said that it was suspended elsewhere and asked for an additional 4 million won to unlock the account. They are contradicting their initial statement and trying to induce a deposit while refusing to allow withdrawals. Why do I have to prove my account verification by depositing money?

2024-09-27 09:51

No withdrawal, arbitrarily deducting interest.

it's been 17 days since i traded and got ~12000$ profit. pepper still refused to pay me interest, but only let me withdraw the capital, they arbitrarily deducted the interest, locked the account and terminated the contract. as i said in the previous 2 accusations, i trade on their platform, environment, conditions, and rules, then i can execute the order and close the order at a profit of ~12000$. then the side Pepperstone do not allow me to withdraw this amount because of abnormal and fraudulent trading behavior. so if the investor trades and loses, is that the right and normal thing? unreasonable and unfair. even my account has changed to pro (which is an account where pepper can bear a negative balance of -10000$) many times to send the next mail, pepper's side reported that it has moved to the internal dispute department idr (scheduled for an appointment). before may 18, 2023 will inform again). but i guess this is just a trick to buy time, push and not solve anything. if so, then this is the exchange that steals investors' money, their credibility is fake. i'm still waiting patiently until may 18, 2023 to see what the results are,

2023-05-15 13:30

Pepperstone · Company summary

When I joined, they said it would be no problem to withdraw money, but when I applied for a withdrawal for the first time, I was not allowed to withdraw it.

1. I opened a Pepperstone account in Taiwan on September 20 this year (as shown in screenshot 1). At first, they said there would be no problems with the withdrawal (as shown in screenshot 2). 2. The stored value account is from Pepperstone (as shown in screenshots 3 and 4) 3. On October 31, I wanted to withdraw money for the first time, but the system refused to allow it. I asked the manager why I couldn’t withdraw it. He said that it was because the partner applied for withdrawal restrictions at their headquarters and asked me to pay the service fee first. At first, both parties said that there would be no problem in withdrawing the funds, so I opened an account and the investment consulting company only paid the service fee after the withdrawals were made. Our customers have no idea what the agreement between them is. If they say they limit withdrawals, they will limit withdrawals. The customers have no idea at all, and there is no protection of their rights at all. I originally planned to withdraw part of the balance and then ask the company to calculate the service fee payable. As a result, both companies directly modified the original rule of withdrawing first and then paying the service fee without informing the customer in advance, leaving the customer completely unaware. Under certain circumstances, it is impossible to withdraw, and even the withdrawal is restricted to be completed at one time. (Such as screenshot 5 6 7 8 9 10 11 15) 4. My principal and profit are all in Pepperstone, and the total balance on the ledger is US$1,702,913.69. The company actually said that if I don’t withdraw it before November 15th, the system will erase my money. How can such a big company be? Treat customers this way? Are you protecting your customers? According to Pepperstone's account manager, doesn't Pepperstone have a British FCA license? Even investors outside the UK can get the same compensation protection as British residents? (Such as screenshot 12 13 14 16) 5. Request coordination and processing by Pepperstone to return the balance of US$1,702,913.69 in my account in order to pay the service fee of NT$9.64 million to the partner investment consulting company. 6. The number of uploaded images is limited, so only some screenshots can be uploaded. Thank you for your coordination.

2023-11-12 14:05

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Mkt. Analysis

Material

Pepperstone Review Summary in 10 Points
Founded	2010
Headquarters	Melbourne, Australia
Regulation	ASIC, CySEC, FCA, DFSA, SCB (Offshore)
Market Instruments	Forex, commodities, indices, currency indices, cryptocurrencies, shares, ETFs
Demo Account	✅
Leverage	Up to 1:200 (Retail)/1:500 (Professional)
EUR/USD Spread	Average 1.1 pips (Standard account)
Trading Platforms	MT4, MT5, cTrader, TradingView, Pepperstone Trading Platform
Minimum Deposit	$0
Customer Support	24/7 support
	Live chat, contact form
	Phone: 1300 033 375 ((AU toll-free), +613 9020 0155 (International)
	Email: support@pepperstone.com

Pepperstone Information

Pros & Cons

Pros	Cons
• Regulated by reputable financial authorities including ASIC, CySEC, FCA, DFSA, SCB (Offshore)	• Limited educational resources
• Multiple account options and funding methods
• Low spreads and commissions, particularly for active traders
• Advanced trading platforms including MT4, MT5, and cTrader
• Excellent customer support with 24/7 availability
• Negative balance protection

Is Pepperstone Safe?

Pepperstone, a reputable and respected online broker, has five regulated entities, operating under a strong regulatory framework globally.

PEPPERSTONE GROUP LIMITED, its entity in Australia, is regulated by ASIC under license no. 414530.

Pepperstone EU Limited, its entity in Cyprus, regulated by CYSEC under license no. 388/20.

Pepperstone Limited, this broker's anothe entity in the UK, is regulate by the FCA under license no. 684312.

Pepperstone Financial Services (DIFC) Limited, its entity in the United Arab Emirates, operates under the DFSA regulation, with license no. F004356.

Pepperstone Markets Limited, its global entity, is regulated by SCB offshore, with license no. SIA-F217.

How are you protected?

Pepperstone has implemented a number of measures to ensure the safety and protection of its clients' funds and personal information.

More details can be found in the table below:

Client Protection Measures	Detail
Regulation	ASIC, CySEC, FCA, DFSA, SCB (Offshore)
Segregated Accounts	Ensuring that client funds are protected in the event of company insolvency
Negative Balance Protection	Clients can not lose more than their account balance
Two-Factor Authentication	Providing an additional layer of security to protect against unauthorized access to their trading accounts
Encryption Technology	To protect client information and transactions from potential threats such as hacking or fraud
Investor Compensation Scheme	Provide protection to clients in the event of financial loss or misconduct by the broker

Our Conclusion on Pepperstone Reliability:

Market Instruments

Pepperstone offers various trading instruments across multiple asset classes, including:

Forex: Major, minor and exotic currency pairs, including USD/EUR, AUD/USD, EUR/GBP, and more.

Stocks: Trading of popular global stocks including Apple, Amazon, Google, etc.

Indices: CFDs on global indices, including S&P 500, FTSE 100, Nikkei 225, and more.

Commodities: CFDs on gold, silver, oil, and other popular commodities.

Cryptocurrencies: Trading of popular cryptocurrencies including Bitcoin, Ethereum, Litecoin, etc.

Accounts

Pepperstone offers four types of accounts to its clients:

Standard Account: This account type is suitable for beginners as it has no commission and offers variable spreads. The minimum deposit required is $0.
Razor Account: This account type is designed for experienced traders who prefer low spreads and are willing to pay a commission. The minimum deposit required is $0, and it offers raw spreads starting from 0.0 pips with a commission of $3.50 per lot traded.
Swap-Free Account: This account type is designed for traders who follow Sharia laws and do not want to earn or pay interest on overnight positions. It has no commission and offers variable spreads starting from 1 pip. The minimum deposit required is also $0.
Demo Account: This account type is available for 30 days, especially for traders to practice their trading skills and strategies. It provides traders with virtual funds to trade with and access to real-time market data, allowing them to simulate trading conditions without risking real money. It is a useful tool for beginners to get familiar with the trading platform and for experienced traders to test new strategies or instruments.

Leverage

Regarding European traders and those whose accounts are registered with Pepperstone UK, the European ESMA law has recently reduced the maximum permitted leverage for security reasons.

Spreads & Commissions

The EUR/USD spread offered by Pepperstone varies depending on the type of account and market conditions. The commission fees also vary based on the account type and trading platform.

For the Razor account, which is designed for advanced traders and uses ECN pricing, average 0.1 pips on EUR/USD with a commission of $3.5 per lot.

For the Standard account, average 1.1 pips on EUR/USD without any commission. It's important to note that spreads can vary depending on market conditions such as volatility and liquidity.

Trading Platforms

Pepperstone provides TradingView, MetaTrader5, MetaTrader4 and cTrader. Traders can utilize either the Razor or Standard account type on any platform.

MetaTrader4 (MT4): The world's most popular forex trading platform, featuring advanced charting, automated trading capabilities, and a vast library of indicators and add-ons.
MetaTrader5 (MT5): A more advanced version of the MT4 platform, with additional features and capabilities, such as more advanced order types and an economic calendar.
cTrader: A powerful and user-friendly platform with advanced charting, one-click trading, and a range of advanced order types.

Overall, Pepperstone's trading platforms are highly regarded for their speed, reliability, and ease of use, and are suitable for both beginner and advanced traders.

Deposits & Withdrawals

Pepperstone offers various deposit and withdrawal methods for its clients, including: Visa, Mastercard, Bank transfer, PayPal, Neteller, Skrill, Union Pay, USDT.

Pepperstone does not charge any deposit or withdrawal fees. But most International TTs are approximately $20.

Pepperstone minimum deposit vs other brokers

	Pepperstone	Most other
Minimum Deposit	$0	$/€/£100

Pepperstone Money Withdrawal

Customer Service

Education

Pepperstone offers a variety of educational resources to help traders improve their skills and knowledge. Here are some of the educational offerings provided by Pepperstone:

Trading guides: Pepperstone offers a comprehensive trading guide that covers various topics such as trading psychology, technical analysis, and risk management.

Webinars: Pepperstone regularly hosts live webinars that cover various trading topics, including market analysis, trading strategies, and risk management.

Video tutorials: Pepperstone offers a collection of video tutorials that cover various trading topics such as platform walkthroughs, charting techniques, and risk management.

Conclusion

Frequently Asked Questions (FAQs)

Is Pepperstone regulated?

Yes. Pepperstone is regulated by ASIC, CySEC, FCA, DFSA, SCB (Offshore).

Does Pepperstone offer demo accounts?

Yes. Pepperstone offers 30-day demo accounts.

Does Pepperstone offer industry-standard MT4 & MT5?

Yes. Both MT4 and MT5 are available. Pepperstone also supports cTrader and TradingView.

What is the minimum deposit for Pepperstone?

The minimum initial deposit with Pepperstone is $0.

Is Pepperstone a good broker for beginners?

Risk Warning

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