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Score

7.84 /10
Good

Pepperstone

Australia

10-15 years

Regulated in Australia

Market Maker (MM)

MT4 Full License

Global Business

Suspicious Overrun

High potential risk

Offshore Regulated

https://pepperstone.com/en

Benchmark

AA

Influence

AA

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Comparison

Quantity 41

Exposure

Open Account
Website

Score

Regulatory Index9.04

Business Index8.29

Risk Management Index0.00

Software Index9.99

License Index8.78

The WikiFX Score of this broker is reduced because of too many complaints!
Open Account
Website

Licenses

VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core

1G

40G

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Broker Information

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Company Name

PEPPERSTONE GROUP LIMITED

Company Abbreviation

Pepperstone

Platform registered country and region

Australia

Company website

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Company summary

Pyramid scheme complaint

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WikiFX Risk Alerts 4
Previous Detection : 2025-10-09
  • WikiFX has received a total of 30 user complaints against this broker, please be aware of the risks and do not be scammed!
  • The number of this brokers's negative field survey reviews has reached 3. Please be aware of the risk and the potential scam!

WikiFX Survey

Danger

Pepperstone

Cyprus

WikiFX Verification

Pepperstone · Benchmark
Average transaction speed(ms)
434.8
The highest transaction speed(ms)
109 Good
The highest speed of opening positions(ms)
109 Great
The highest speed of closing position(ms)
109 Great
The lowest speed of opening positions(ms)
1985 Poor
The lowest speed of closing position(ms)
1990 Poor
Ranking： 26 / 125
Test user 774
Transactions 17,611
Ocuppied margin $4,874,125 USD
Data Source WikiFX Data provide
Updated: 2025-10-08 01:10:00

Exposure

41 pieces of exposure in total
Pyramid scheme complaint
Expose
Scam

one account cannot log in

one account cannot log in try try also cannot

2024-09-02 18:29
Unable to Withdraw

SUPER Poor withdrawal

last week I try to withdrawal a small amount 26USD status successful money not in .. after chatting with them transaction is cancel ?? today again I made withdrawal pending status ??? need super long to approve ?? pls beware of this platform !!

2025-07-07 11:33
Unable to Withdraw

Account verification amount required before withdrawal

They said that it was a registered account and assured me, but when I actually created the account and tried to withdraw, they demanded a deposit for account release verification. After depositing 1 million won and verifying the account, they said that it was suspended elsewhere and asked for an additional 4 million won to unlock the account. They are contradicting their initial statement and trying to induce a deposit while refusing to allow withdrawals. Why do I have to prove my account verification by depositing money?

2024-09-27 09:51
Resolved

No withdrawal, arbitrarily deducting interest.

it's been 17 days since i traded and got ~12000$ profit. pepper still refused to pay me interest, but only let me withdraw the capital, they arbitrarily deducted the interest, locked the account and terminated the contract. as i said in the previous 2 accusations, i trade on their platform, environment, conditions, and rules, then i can execute the order and close the order at a profit of ~12000$. then the side Pepperstone do not allow me to withdraw this amount because of abnormal and fraudulent trading behavior. so if the investor trades and loses, is that the right and normal thing? unreasonable and unfair. even my account has changed to pro (which is an account where pepper can bear a negative balance of -10000$) many times to send the next mail, pepper's side reported that it has moved to the internal dispute department idr (scheduled for an appointment). before may 18, 2023 will inform again). but i guess this is just a trick to buy time, push and not solve anything. if so, then this is the exchange that steals investors' money, their credibility is fake. i'm still waiting patiently until may 18, 2023 to see what the results are,

2023-05-15 13:30
Unable to Withdraw

can't wd

I tried to withdraw 1 dollar to make sure it didn't go into my account

2023-08-23 20:34
Resolved

Suspicious

I was thrilled when I opened my first Pepperstone account and deposited $25. After making a small profit, I chose to withdraw the funds. I went to my email to confirm the withdrawal multiple times. I distinctly remember clicking to confirm the withdrawal. After waiting three days with no funds arriving, I contacted customer support to ask why the withdrawal hadn't been processed.

2025-09-02 23:56
Scam

This is how peeperstone manipulates operations

The spread space is eating away at your account, and I clarify that supposedly there is a 0 spread in my account, and in that way it jumps the stop losses, thus systematically eating away at your account. I was profitable until the moment I wanted to withdraw, and that's when my decline began because I exposed them. They wouldn't let me withdraw. My funds have been in USDT. You cannot withdraw less than 60 USDT, but you can deposit more than 40 USDT, in cryptocurrency, which seems like a convenient way to delay your withdrawals. Be ⚠️ careful with this broker.

2024-10-30 16:29
Unable to Withdraw

Romance Scam. Using the TRJITFVBD product to deposit in Pepperstone, I cannot withdraw money.

I met someone on FB who was very proactive and resonated with me. He said that he was the deputy manager of Yuanta Securities in Hong Kong and a professional forex analyst. He added me as a Line friend at the beginning, and then started chatting with me every day, discussing the future, dreams, marriage, etc. At first I thought he was the person I wanted to spend time with in the future, but it turned out to be a scam. He would start by sharing his life to get me to let down my guard. Then he said that he had achieved financial independence, and trading foreign currencies with him was guaranteed to make a steady profit. He also said that his investment philosophy is to avoid risks first, and then to make money. He gave me a link to the app software. I didn’t think there was anything strange at the moment, so I just followed him. The app software I downloaded was TRJITFVBD to deposit into Pepperstone. And I invested 1 million dollars to buy it. I want to withdraw money now, but I was told that I have to pay personal income tax. Only then did I realize that I had been deceived, and I was really sad. The person who lied to me said that I can't help you when you encounter this kind of difficulty, otherwise you won't be able to grow. Later I told him that I really had no money, and he said he would never help me. The original ambiguous conversation gradually disappeared, and he stopped reading my messages... I was grateful for my sincerity, but in the end, I lost both my life and money, and my mood dropped to the bottom. I was very helpless. Please ask the platform to help me get the loan. Get the money back. Now I can't sleep well or eat well every day, and I almost have no courage to live...

2024-06-04 00:27
Resolved

I funded with $10, when i want my money back,

They said, there is no minimum deposits, once i deposited i could not access their Assets. So i need my money to try and fund to another broker

2023-10-03 20:17
Resolved

A few days ago I made a withdrawal in USDT, and it hasn't arrived yet.

I have made several withdrawals in USDT, and I had no problems with this broker before. The funds used to arrive in my wallet within 2 hours, but this time I have been writing to support for several days and they are not responding. I need them to refund the money from a withdrawal, case: 05110643 has been escalated and they are not responding. I will change my rating until they refund the money.

2024-10-16 03:55
Resolved

Refund Not Made

On February 7, 2024, I requested a withdrawal with Pepperstone, which was for 4k USD and to date I have not received the withdrawal, they did it as an ARN refund, I have written to them many times and the only thing they comment on is that it I checked with the BBVA bank, it is already more than validated with the bank and the capital does not reach my account, I had never had problems with withdrawals with this broker until now and it was for a large amount, the issue is that I have requested withdrawals smaller ones which have arrived without problem, only that withdrawal which is larger, coincidentally it has not arrived to me.

2024-03-15 01:08
Others

Lose money

I have been using this platform for a long time, and it has never been profitable at all. My account has been negative since the beginning. The pictures below are of the money I lost. At first, I thought it was a problem with my trading, but until now, many strange things have happened. First, in the video below, I recorded that their price is very different from what I checked on the Internet. It is suspected that they are cutting leeks through point differences. Second, their swap fee is ridiculously expensive. I will show you a photo below. That transaction took less than 6 hours and I was charged a large amount of fees. Third, sometimes when I am watching the market, his fluctuations are so large and exaggerated that I feel like I am cutting leeks. The video I just mentioned cannot be posted here. Anyway, I chose to continue using this platform at the beginning just because I wanted to say that it paid me money (but it was all my remaining money, not profit), so I continued to use it. Unexpectedly, if you put in more money, you will lose more money. So I asked the platform to help me get my money back. There were too many strange things but I didn’t even have time to record them. One has just been exposed, but I have more to add. When I use this platform, there are many parts where the platform crashes directly. The market is running, but the screen is completely motionless, which leads to a lot of losses. But🤢people are so stupid that they thought it was my problem, so they didn’t take pictures or video of this thing. Next, there will be false market prices, which will cause me to make a lot of single-word orders or liquidate positions that I should not lose money on. The photos below are just the money I have lost with this trading account. I had another trading account with them before and lost a lot of money. I just want justice and to get the money from this account back. 23175.7. Please help the platform to help us seek justice. Let violators be punished.

2024-03-22 16:50
Others

Error in stop loss, take profit and purchase

When I make a purchase, the line appears well above the price, in addition the stop loss closes the operation without the price touching it, also the take profit does not close even if the purchase line has already been exceeded.

2024-02-26 07:34
Others

​​I deposited $500 USD but the funds never appeared in my account. Support admitted it's an issue with their payment channel but refuses to fix it—they keep pushing the problem back to me.​​

​​On September 16, I deposited $500 USD, but the status has been stuck as "pending." When I contacted support, they claimed their USDT payment gateway was experiencing anomalies and asked me to wait 2-3 days. Then on September 18, they asked me to explain the purpose of a specific payment from my cold wallet. I fail to see why the recipient of my payment is relevant to their investigation. After I replied to their email, they demanded a series of additional proof documents.​​

2025-09-19 19:29
Resolved

Deposit funds not received

On the 31st, I made a deposit through the website. When making the payment, the website redirected to a third party. After I transferred the money through the bank and it was successful, when I returned to the website, for some reason, the funding status in my history showed as failed. However, I received an email from the third party stating that the payment was successful. I waited, but the funds I deposited did not appear in my account. I complained through live chat and email. They said that no funds were received. I reported the transaction to my bank, and the bank confirmed that the transfer was successful and went to the intended recipient. I emailed the third party, but there was no response. I complained again to the broker, but I did not receive any answer as to where my money went. The broker should be responsible because they recommended depositing funds with the third party.

2024-08-03 16:17
Resolved

When I joined, they said it would be no problem to withdraw money, but when I applied for a withdrawal for the first time, I was not allowed to withdraw it.

1. I opened a Pepperstone account in Taiwan on September 20 this year (as shown in screenshot 1). At first, they said there would be no problems with the withdrawal (as shown in screenshot 2). 2. The stored value account is from Pepperstone (as shown in screenshots 3 and 4) 3. On October 31, I wanted to withdraw money for the first time, but the system refused to allow it. I asked the manager why I couldn’t withdraw it. He said that it was because the partner applied for withdrawal restrictions at their headquarters and asked me to pay the service fee first. At first, both parties said that there would be no problem in withdrawing the funds, so I opened an account and the investment consulting company only paid the service fee after the withdrawals were made. Our customers have no idea what the agreement between them is. If they say they limit withdrawals, they will limit withdrawals. The customers have no idea at all, and there is no protection of their rights at all. I originally planned to withdraw part of the balance and then ask the company to calculate the service fee payable. As a result, both companies directly modified the original rule of withdrawing first and then paying the service fee without informing the customer in advance, leaving the customer completely unaware. Under certain circumstances, it is impossible to withdraw, and even the withdrawal is restricted to be completed at one time. (Such as screenshot 5 6 7 8 9 10 11 15) 4. My principal and profit are all in Pepperstone, and the total balance on the ledger is US$1,702,913.69. The company actually said that if I don’t withdraw it before November 15th, the system will erase my money. How can such a big company be? Treat customers this way? Are you protecting your customers? According to Pepperstone's account manager, doesn't Pepperstone have a British FCA license? Even investors outside the UK can get the same compensation protection as British residents? (Such as screenshot 12 13 14 16) 5. Request coordination and processing by Pepperstone to return the balance of US$1,702,913.69 in my account in order to pay the service fee of NT$9.64 million to the partner investment consulting company. 6. The number of uploaded images is limited, so only some screenshots can be uploaded. Thank you for your coordination.

2023-11-12 14:05
    Sources
    Data Source WikiFX Data provide
    Updated: 2025-10-09
    Pepperstone · Company summary
    Quick Pepperstone Review Summary
    Founded2010
    HeadquartersMelbourne, Australia
    RegulationASIC, CySEC, FCA, DFSA, SCB (Offshore)
    Market InstrumentsForex, shares, ETFs, indices, commodities, currency indices, cryptocurrencies, CFD forwards
    Demo Account✅(30 days, $50,000 virtual funds)
    Account TypeRazor, Standard, Swap-free, Pro
    Min Deposit$0
    LeverageUp to 1:200 (Retail)/1:500 (Professional)
    EUR/USD SpreadAverage 1.1 pips (Standard account)
    Trading PlatformsTradingView, MT4/5, Pepperstone platform, cTrader
    Copy/Social Trading✅
    Payment MethodsApple Pay, Google Pay, Visa, MasterCard, Bank Transfer, PayPal, Neteller, Skrill, Union Pay, and USDT
    Customer Support24/7
    Tel: +1786 628 1209
    Email: support@pepperstone.com, marketing@pepperstone.com

    Pepperstone Information

    Pepperstone is a Forex and CFD broker founded in 2010 in Melbourne, Australia. The company has quickly grown to become one of the largest Forex and CFD brokers in the world with over 150,000 clients across the globe. Pepperstone is regulated by top-tier financial authorities, including the Australian Securities and Investments Commission (ASIC), the UK Financial Conduct Authority (FCA), etc. It offers a wide range of trading instruments including forex, commodities, indices, currency indices, cryptocurrencies, shares, and ETFs.

    Pepperstone's homepage

    Pros & Cons

    ProsCons
    • Regulated by reputable financial authorities including ASIC, CySEC, FCA, DFSA, SCB (Offshore)• High minimum deposit for swap-free accounts
    • Multiple account options and funding methods• No clear info on deposits and withdrawals
    • Low spreads and commissions, particularly for active traders
    • Advanced trading platforms including MT4, MT5, cTrader, and TradingView
    • Negative balance protection

    Is Pepperstone Legit?

    Pepperstone, a reputable and respected online broker, has five regulated entities, operating under a strong regulatory framework globally.

    Regulated CountryRegulated byCurrent StatusRegulated EntityLicense TypeLicense Number
    Australia
    		ASICRegulatedPEPPERSTONE GROUP LIMITEDMarket Making (MM)000414530
    Cyprus
    		CySECRegulatedPepperstone EU LimitedMarket Making (MM)388/20
    UK
    		FCARegulatedPepperstone LimitedStraight Through Processing (STP)684312
    UAE
    		DFSARegulatedPepperstone Financial Services (DIFC) LimitedRetail Forex LicenseF004356
    Bahamas
    		SCBOffshore RegulatedPepperstone Markets LimitedRetail Forex LicenseSIA-F217

    PEPPERSTONE GROUP LIMITED, its entity in Australia, is regulated by ASIC under license no. 414530.

    Regulated by ASIC

    Pepperstone EU Limited, its entity in Cyprus, regulated by CYSEC under license no. 388/20.

    Regulated by CySEC

    Pepperstone Limited, this broker's anothe entity in the UK, is regulate by the FCA under license no. 684312.

    Regulated by FCA

    Pepperstone Financial Services (DIFC) Limited, its entity in the United Arab Emirates, operates under the DFSA regulation, with license no. F004356.

    Regulated by DFSA

    Pepperstone Markets Limited, its global entity, is regulated by SCB offshore, with license no. SIA-F217.

    Offshore regulated by SCB

    How are you protected?

    Pepperstone has implemented a number of measures to ensure the safety and protection of its clients' funds and personal information.

    More details can be found in the table below:

    Client Protection MeasuresDetail
    RegulationASIC, CySEC, FCA, DFSA, SCB (Offshore)
    Segregated AccountsEnsuring that client funds are protected in the event of company insolvency
    Negative Balance ProtectionClients can not lose more than their account balance
    Two-Factor AuthenticationProviding an additional layer of security to protect against unauthorized access to their trading accounts
    Encryption TechnologyTo protect client information and transactions from potential threats such as hacking or fraud
    Investor Compensation SchemeProvide protection to clients in the event of financial loss or misconduct by the broker

    Our Conclusion on Pepperstone Reliability:

    Overall, Pepperstone uses advanced security measures to protect its clients' personal and financial information. The broker's commitment to transparency, and customer satisfaction makes it a trustworthy choice for traders.

    Market Instruments

    Pepperstone offers various trading instruments across multiple asset classes, including:

    Forex: Major, minor and exotic currency pairs, including USD/EUR, AUD/USD, EUR/GBP, and more.

    Stocks: Trading of popular global stocks including Apple, Amazon, Google, etc.

    Indices: CFDs on global indices, including S&P 500, FTSE 100, Nikkei 225, and more.

    Commodities: CFDs on gold, silver, oil, and other popular commodities.

    Cryptocurrencies: Trading of popular cryptocurrencies including Bitcoin, Ethereum, Litecoin, etc.

    Asset ClassSupported
    Forex✔
    Commodities✔
    Indices✔
    Currency indices✔
    Cryptocurrencies✔
    Shares✔
    ETFs✔
    Bonds❌
    Options❌
    Market Instruments

    Accounts/Fees

    Pepperstone offers two types of CFD trading accounts, including Razor and Standard accounts.

    RazorStandard
    Best forExperienced tradersBeginners
    Minimum Deposit0
    Account CurrenciesUSD, EUR, GBP, AUD, CAD, CHF, JPY, NZD, SGD, HKD
    Trading PlatformMT4/5, cTrader, TradingView, Pepperstone platformMT4/5, cTrader, Pepperstone platform
    Maximum Leverage (Retail)1:200
    Maximum Leverage (Professional)1:500
    Market ExecutionNo dealing desk (NDD)
    Minimum Trading Size0.01 lots
    Maximum Trading Size100 lots
    SpreadRaw (from 0 pips)Raw + 1 pip increase
    Commission (FX Only)From 3 USD per lot per side❌
    Stop Out (Retail)50%
    Stop Out (Professional)20%
    Scalping✅✅
    Expert Advisors (EAs)✅✅
    Hedging✅✅
    News Trading✅✅

    Pepperstone also offer demo accounts, especially for traders to practice their trading skills and strategies. MetaTrader 4 and 5 demo accounts expire automatically after 30 days unless you have a live funded account and ask Pepperstone to set it to non-expiry for you. However, a non-expiry demo account can still be archived if its non-active after 90 days.

    It provides traders with virtual funds to trade with and access to real-time market data, allowing them to simulate trading conditions without risking real money. It is a useful tool for beginners to get familiar with the trading platform and for experienced traders to test new strategies or instruments.

    Sawp-free and Pro accounts are also available.

    Leverage

    Regarding European traders and those whose accounts are registered with Pepperstone UK, the European ESMA law has recently reduced the maximum permitted leverage for security reasons.

    On Forex instruments, the maximum leverage allowed for retail clients is 1:30. However, leverage levels are contingent upon the entity's laws, such as international offerings. Pepperstone continues to offer leverage of 1:500 for professional clients on each asset.

    Nonetheless, ensure you have a thorough understanding of leverage and how to utilize it intelligently, as an increase in your trading size can have a major impact on your potential earnings or losses.

    Leverage

    Trading Platforms

    Pepperstone supports a variety of trading platforms, in addition to its proprietary Pepperstone App, it also offers popular TradingView, MetaTrader 4 (MT4), MetaTrader 5 (MT5) and cTrader. These platforms are known for their advanced charting tools, technical analysis capabilities, and automated trading capabilities.

    Pepperstone has mobile apps for MT4, MT5 and cTrader and is compatible with Android and iOS devices. Besides, traders at Pepperstone can trade on the official website without downloading any software.

    Trading Platform

    Deposits & Withdrawals

    Pepperstone offers various deposit and withdrawal methods for its clients, including: UnionPay, Alipay, Visa, MasterCard, bank transfers, Neteller, Skrill, and U-Payment, USDT (Tether), Google Pay, and Apple Pay.

    withdrawals

    Pepperstone does not charge any deposit or withdrawal fees. But most International TTs are approximately $20.

    Withdrawal forms received after 21:00 (GMT) will be processed the following day. If these are received before 07:00 (AEST) they will be processed on the same day. Withdrawals made by Bank Wire Transfer usually take 3-5 working days to reach your account.

    Pepperstone minimum deposit vs other brokers

    PepperstoneMost Other
    Minimum Deposit$0$/€/£100

    Frequently Asked Questions (FAQs)

    Is Pepperstone regulated?

    Yes. Pepperstone is regulated by ASIC, CySEC, FCA, DFSA, and SCB (Offshore).

    Does Pepperstone offer demo accounts?

    Yes.

    Does Pepperstone offer industry-standard MT4 & MT5?

    Yes. Both MT4 and MT5 are available. Pepperstone also supports cTrader, TradingView, and its proprietary Pepperstone App.

    What is the minimum deposit for Pepperstone?

    There is no minimum deposit requirement.

    Is Pepperstone a good broker for beginners?

    Yes. Pepperstone is a good choice for beginners because it is regulated well and offers a wide variety of trading instruments with competitive trading conditions on the leading MT4 and MT5 platforms. Also, it offers demo accounts that allow traders to practice trading without risking any real money.

    Risk Warning

    Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.

    News

    ExposureBehind the Licences: Is Pepperstone Really Safe for Malaysians?

    Pepperstone has built a global reputation as a forex and CFD broker, and it frequently highlights its network of international licences. Yet, when examined through WikiFX, the picture becomes more complex.

    WikiFX
    2025-10-04 15:52
    Behind the Licences: Is Pepperstone Really Safe for Malaysians?

    NewsTop Regulated Forex Brokers for Australian Traders in 2025

    The forex market continues to attract strong interest from Australian investors seeking opportunities in global currencies. However, with strict regulations introduced by the Australian Securities and Investments Commission (ASIC), Australian forex traders must carefully choose brokers that are licensed and compliant. In this article, we highlight the top regulated forex brokers available to Australian traders in 2025, focusing on safety, trading conditions, and platform features.

    WikiFX
    2025-09-22 16:40
    Top Regulated Forex Brokers for Australian Traders in 2025

    NewsPepperstone vs. Octa: Which one is more suitable for you?

    Choosing one broker can be hard when both brokers are well reputed and authorized. At that moment , The best way to decide is by comparing them. That‘s why we’ve put together a quick and clear comparison of Pepperstone and Octa in this article. Checkout the article and decide . It wont take long.

    WikiFX
    2025-06-03 18:38
    Pepperstone vs. Octa: Which one is more suitable for you?

    NewsPepperstone Adds 79 Stocks to 24-Hour US Share CFDs

    Pepperstone expands 24-hour US share CFDs, adding 79 stocks like Tesla and Nvidia, meeting demand for after-hours trading opportunities.

    WikiFX
    2025-02-25 13:29
    Pepperstone Adds 79 Stocks to 24-Hour US Share CFDs
    About More

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    BIT2299710058
    more than one year
    9/16日入金500美金后一直显示pending，问客服，客服回复说他们的usdt收款通道出现异常，需要等2-3天。在9/18日问我我的冷钱包某一笔付款的原因。我不理解为什么我付给谁也成为他们调查的原因。回复邮件后，又跟我要一连串的证明信息。
    9/16日入金500美金后一直显示pending，问客服，客服回复说他们的usdt收款通道出现异常，需要等2-3天。在9/18日问我我的冷钱包某一笔付款的原因。我不理解为什么我付给谁也成为他们调查的原因。回复邮件后，又跟我要一连串的证明信息。
    Translate to English
    2025-09-19 19:29
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    FX2757041426
    0-3months
    我第一次开通了pepperstone账户非常兴奋，并且入金25美元，不过盈利了一点点，然后选择出金，当时我也去我的邮箱确认出金，反反复复了好几遍，我记得我已经点了确认出金的，等了三天没到账后我跟客户反映，为什么一直不到账？
    我第一次开通了pepperstone账户非常兴奋，并且入金25美元，不过盈利了一点点，然后选择出金，当时我也去我的邮箱确认出金，反反复复了好几遍，我记得我已经点了确认出金的，等了三天没到账后我跟客户反映，为什么一直不到账？
    Translate to English
    2025-09-02 23:56
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