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Score
Costa Rica
5-10 yearsSuspicious Regulatory License
Global Business
High potential risk
Influence
Add brokers
Comparison
Quantity 17
Exposure
Score
Regulatory Index0.00
Business Index7.22
Risk Management Index0.00
Software Index4.00
License Index0.00
No valid regulatory information, please be aware of the risk
Single Core
1G
40G
Danger
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Company Name
Infinite Trade LLC
Company Abbreviation
Pocket Option
Platform registered country and region
Costa Rica
Company website
X
YouTube
Company summary
Pyramid scheme complaint
Expose
I deposited 22000 pesos but there was no profits.
A client had her account blocked when she tried to withdraw after making profit. She calls this broker a scam.
The deposit on Feb 19th is 1000USD and it is still not arrived. The deposit ID, screenshot, wallet are all provided to customer service. But they keep asking me to restart. There is no reply from email either.
406 DAYS SINCE POCKET WITHHOLDED THE PROFIT FROM MY ACCOUNT AND BLOCKED IT AFTER I INFORMED THE SUPPORT THAT MY WITHDRAWALS WERE BEING CANCELED WITHOUT MY CONSENT, INCIALLY THEY SAID THAT THEY HAD ALREADY MADE THE PAYMENT AND CUBOPAY HAD WITHHOLD MY MONEY, THEN THEY SAID THEY WERE GOING REFUND THE BALANCE, NOW THEY ARE CLAIMING THAT I USED THE FUNDS IN NEGOTIATION AND CLOSED THE BALANCE, ALL THE INFORMATION THEY ARE USING IS FALSE AND FALSE, THEY HAVE MY PROFIT RETAINED AND THEY CONTINUE TO REFUSE TO PAY MY PROFIT IN THE AMOUNT OF $6767 USD, I HAVE BEEN IN THIS FIGHT FOR 1 YEAR AND THEY ARE MOCKING, BLOCKING THE ACCOUNTS I CREATE TO CONTACT SUPPORT AND MY PAYMENT EVEN THEY DON'T MAKE IT! THEY ACT IN BAD FAITH AND FRAUDULENTLY ON THE ACCOUNTS; THEY ARE SEVERAL CUSTOMERS WITH THE SAME COMPLAINTS, ACCOUNTS CLOSED BY THEM AND AFTER THAT BLOCKED WITHOUT ANY JUSTIFICATION! I WILL NOT GIVE UP ON RECEIVING MY PROFIT!
I deposited $2000 but they deducted all my balance. I could not operate on the page.
I deposited 38000 pesos with the commission under someone’s suggestion. But when I withdrew, my balance was reset.
I participated in the tournament with a fully verified account and placed third and won the $50 prize. After depositing the money, when I tried to withdraw $55 from my account, I found that my account was blocked and I can no longer withdraw from my account. They are scammers and Their tournament is completely fake.
What happened to me is that I traded in PO TRADE LTD/ POCKET OPTION correctly and officially and I have evidence that my deals are correct with all my trades as my profits amounted to more than 115 million dollars correctly and officially and I was surprised that pocket option blocked my account and stole my profits and manipulated the timing of my deals in the account statement in a fraudulent manner to show that my profits were due to a technical glitch but pocket option does not know that I have documented screenshots of all my deals within the application in my account which prove the correct timing and validity of my deals and profits and therefore the fraud that pocket option is doing will not benefit it and I will not give up my right at all and I will continue to demand my right until I recover all my profits. As trading can lose millions of dollars and also make millions of dollars and therefore no company has the right to confiscate the profits of any client .Whatever
I made a deposit to buy USDT it was canceled and I can't find a refund in my bank account
Withdrawal from trading account is not allowed. I have been trying to withdraw for 6-7 months. Puwadit taweesuk. Thailand
I came third in the tournament, but I was not allowed to withdraw money. After a while, I could no longer participate in the next competition. No matter how much I asked the support, they gave ridiculous answers, and in the end my account was deleted. Unfortunately, this broker is a fraud, do not invest your money here.
The platform does not respond to the emails I send to support, they are lying saying that I used my balance in negotiations which they know is a lie because they have already sent me a message saying that they had paid my profit and Cubopay had withheld my money, already they invented several contradictory lies to avoid paying the profit that they will withhold from my account which was blocked, they are saying that they refunded my deposit funds which is also a lie as Payretailers sent me an email proving that they had not authorized any refunds, today It has been 293 days since my $6767 profit was withheld by them and the account was blocked! 62 days passed after they messaged me that my refund was being processed and would take 30-60 days to do so! I WANT TO LEAVE MY TOTAL INDIGNATION WITH THE PLATFORM! DO NOT DEPOSIT MONEY IN THIS BROKER, THEIR SUPPORT IS NOT RELIEF, THEY DO NOT RESOLVE THE CUSTOMERS' PROBLEMS, THEY LIE AND USE FALSE INFORMATION TO NOT PAY THE PROFITS, THEY MOCK THE CUSTOMERS! THEY ARE NOT A REPUTABLE COMPANY! I HAVE PROOF OF EVERYTHING AND ALL THE LIES TOLD BY THEM. POCKET Option refund my balance $6767.
I made a withdrawal of $2000 and I always came up with a new excuse and they rejected my withdrawal
I lost my job last year and had no resource. So I borrowed $100 to start investment. It promised that everyone could earn more than $1,000/day. But later I was not allowed to log in and everything was gone.
I have received Pocket option (Gembell Limited) company financial department to cancel my trading result because I speculated on vulnerabilities of system on Nov 5, 2019. But it is not a fact. My investment strategy is simple, just short Exotic currency USDTRY and buy back in the medium term. I will not do day trading. I deposited USD 1000(Oct 10 2019) and USD 1000(Oct 14 2019) start to trade. Within this period, I executed total 4 transactions, all are short USDTRY. It is a very simple.
On December 2022 I learn and read about Binary trading, I was already trading on Forex but that style of trading is not suitable for me. I need quick result of every trade thats why I learn and develop my trading strategy and Trading system too fast and become profitable in few months. Pocket option is the second website where I ragistered and Complete my profile verification. But when I become profitable that Time I was in lose about 3000$ So I recovere all of my amount and Plus 7111$ more profit. I try to withdraw my money. They declined it by Selfie verification. I complete my verification and Again Try to withdraw money. Then Again they decline it that the adress verification is required. I provide my Orignal document they Accept it. then 3rd time I Requested for Withdrawal again they decline it by Wrong Adress. and Ask for Credit card verification. I provide Card pictures. After sending My Card pictures approximately 3 hours later I received 2 messages one Verifications is competed. I was happy that (Jhan chut gia) and in the second message is Most shit reason that I'm using bot and my Account is wiped up by The Most Smart Scammers in world. this is The real story that what I face this month. I delete my account and Share here this honest Review. some people is in the favor of Pocket option they are because they are only Affiliate with him. to drive them more Poeples for wiping out there accounts and money. When you lose they will never ask you for any type of verification. And Last point. Goto Pocket option home page goto review section in the bottom and check out the profiles of persons who give them reviews they are already in loses or offline accounts. You will see only newbie accounts. They are clear fraudster. and Support team is also very unmannered peoples. I will ask them On the day of judgment. because they wast my previous time. and hard earned money. Stay Safe.
Registered in | Marshall Islands |
Regulated by | No effective regulation at this time |
Year(s) of establishment | 2-5 years |
Trading instruments | currency, commodities, stocks, cryptocurrencies, indices |
Minimum Initial Deposit | $5 |
Maximum Leverage | Information not available |
Minimum spread | Information not available |
Trading platform | Web application for any device |
Deposit and withdrawal method | cards (Visa, MasterCard), e-payments (Perfect Money, Advcash, WebMoney, Jeton, and PayRedeem), and various cryptocurrencies such as Bitcoin, Tether and more |
Customer Service | phone number, address, live chat |
Fraud Complaints Exposure | Yes |
It is important to note that the information provided in this review may be subject to change due to the constant updating of the company's services and policies. In addition, the date on which this review was generated may also be an important factor to consider, as information may have changed since then. Therefore, readers are advised to always verify updated information directly with the company before making any decision or taking any action. Responsibility for the use of the information provided in this review rests solely with the reader.
In this review, if there is a conflict between the image and the text content, the text content should prevail. However, we recommend that you open the official website for further consultation.
Pros of Pocket Option:
Low minimum deposit requirement of $5, making it accessible for traders with small budgets.
Wide range of trading instruments available, including currencies, commodities, stocks, cryptocurrencies, and indices.
Convenient deposit and withdrawal options, such as cards, e-payments, and cryptocurrencies.
No commissions charged for deposits and withdrawals, allowing for cost-effective transactions.
Comprehensive educational resources, including tutorials, guides, and trading strategies, to enhance traders' knowledge and skills.
Multiple customer support options, including a support desk, community help feature, hotline, and social media channels, ensuring assistance is readily available.
Demo account feature for traders to practice and familiarize themselves with the platform without risking real money.
Cons of Pocket Option:
Lack of information regarding spreads, commissions, and maximum leverage, making it difficult for traders to assess the cost of trading.
Unregulated status, as Pocket Option is registered in the Marshall Islands and does not operate under effective regulation.
Limited transparency regarding real account details, potentially raising concerns for traders seeking more information before investing.
Limited availability of information on the company's website, which may leave traders with unanswered questions or a lack of clarity on certain aspects.
Please note that the information provided here is based on the information given and should be evaluated in combination with additional research and due diligence.
Advantages | Disadvantages |
Pocket Option offers tight spreads and fast execution due to its Market Making model. | As a counterparty to its clients' trades, Pocket Option has a potential conflict of interest that may lead to decisions that are not in the best interest of its clients. |
Pocket Option is a Market Making (MM) broker, which means that it acts as a counterparty to its clients in trading operations. That is, instead of connecting directly to the market, Pocket Option acts as an intermediary and takes the opposite position to its clients. As such, it can offer faster order execution speed, tighter spreads and greater flexibility in terms of the leverage offered. However, this also means that Pocket Option has a certain conflict of interest with their clients, as their profits come from the difference between the bid and ask price of assets, which could lead to them making decisions that are not necessarily in the best interests of their clients. It is important for traders to be aware of this dynamic when trading with Pocket Option or any other MM broker.
Pocket Option is an unregulated forex broker registered in the Marshall Islands. Established within the last 2-5 years, it offers a wide range of trading instruments, including currencies, commodities, stocks, cryptocurrencies, and indices. The company provides a web application for trading on various devices, supports multiple deposit and withdrawal methods, and offers customer service in multiple languages. While it offers a demo account for traders to practice with virtual money, important details such as spreads, commissions, and maximum leverage are undisclosed. Traders should exercise caution due to the company's unregulated status and limited transparency.
In the following article, we will analyze the characteristics of this broker in all its dimensions, providing you with easy and well-organized information. If you are interested, read on.
Advantages | Disadvantages |
Diversification: Access to a wide range of asset classes | Lack of specific information on available instruments |
Opportunity for profit: Multiple markets to trade in | Limited information on minimum spread and maximum leverage |
Flexibility: Ability to choose from different investment options | Potential higher risks due to lack of regulation |
Market coverage: Exposure to various sectors and industries | Limited transparency and oversight |
Pocket Option offers a diverse range of trading instruments suitable for traders of different preferences. With access to currencies, commodities, stocks, cryptocurrencies, and indices, traders have the opportunity to diversify their portfolios and take advantage of market opportunities across various asset classes. This instrument dimension provides flexibility and allows traders to explore different markets based on their trading strategies and preferences.
Advantages | Disadvantages |
Unknown spreads: No information on minimum spreads | Lack of transparency in evaluating trading costs |
Potential cost savings: Spreads and commissions may be competitive | Difficulty in comparing pricing with other brokers |
Flexibility in trading: Potential for variable spread offerings | Uncertainty about the impact of spreads on profitability |
Potential for favorable trading conditions | Limited information on commissions and additional costs |
Pocket Option does not provide specific information regarding spreads and commissions, making it challenging for traders to evaluate the costs associated with trading. The lack of transparency in this dimension can create uncertainty when it comes to assessing the overall expenses and comparing Pocket Option with other brokers.
However, there are potential advantages to this situation. While the spreads are unknown, there is a possibility that they could be competitive, potentially resulting in cost savings for traders. The flexibility in trading is also a potential benefit, as Pocket Option may offer variable spread offerings that suit different trading strategies and market conditions. Traders may also find favorable trading conditions, although the exact details are not disclosed.
On the downside, the absence of information on spreads and commissions hinders traders from accurately evaluating the impact of trading costs on their profitability. Additionally, the lack of transparency makes it difficult to compare Pocket Option's pricing with other brokers in the market. Furthermore, traders may not have visibility on any additional costs or commissions that may be applicable.
Advantages | Disadvantages |
Risk-free practice: Demo account allows trading with virtual money | Limited information on real account types and features |
Platform familiarity: Opportunity to explore and test different trading platforms | Lack of transparency on minimum spreads and leverage |
Strategy development: Test trading strategies without risking real funds | Limited insight into account benefits and conditions |
Education and learning: Learn about trading features and tools | Uncertainty regarding account types and their specific features |
Pocket Option offers a demo account where traders can experience the platform's benefits without any financial risk. This allows users to practice trading strategies, familiarize themselves with the platform, and explore different trading options. The demo account is a valuable tool for beginners to learn about trading features, experiment with different approaches, and gain confidence before transitioning to live trading.
However, it is worth noting that there is limited information available regarding the real account types offered by Pocket Option. Traders may not have a comprehensive understanding of the account features, minimum spreads, and leverage available on live accounts. Additionally, the specific benefits and conditions associated with different account types are not disclosed.
Advantages | Disadvantages |
Accessibility: Accessible on various devices and platforms | Potential limitations in terms of features or functionality |
Convenience: No need to download or install additional software | Reliance on internet connectivity for access |
Flexibility: Allows trading on-the-go | Potential differences in user experience across platforms |
Compatibility: Supports iOS, Android, web app, and telegram bot | Possible limitations in terms of technical support or updates |
Pocket Option offers a web application that is compatible with various devices and platforms, including iOS, Android, web app, and a Telegram bot. This multi-platform support provides traders with accessibility and convenience, allowing them to access their trading accounts without the need for additional downloads or installations.
The web application's compatibility ensures flexibility, enabling traders to engage in trading activities while on-the-go. This dimension allows traders to have a seamless trading experience across different devices, providing convenience and flexibility to manage their trades.
However, there may be potential disadvantages associated with this dimension. While the web application offers accessibility on multiple platforms, there could be limitations in terms of features or functionality compared to dedicated software platforms. Additionally, the reliance on internet connectivity for access may pose challenges in areas with unstable or limited internet connections.
Advantages | Disadvantages |
Increased trading power and potential profitability | Higher risk of losses |
Opportunity to amplify returns | Potential for overexposure and margin calls |
Access to larger positions with a smaller investment | Limited risk management control |
Flexibility in adjusting trading strategies and positions | Potential regulatory restrictions on high leverage |
Pocket Option does not disclose the maximum leverage offered, which is an essential factor for traders to consider. Leverage allows traders to control larger positions in the market with a smaller investment, potentially amplifying both profits and losses. However, it is important to be aware of the advantages and disadvantages associated with leverage.
Advantages | Disadvantages |
Wide range of deposit and withdrawal options | Potential security risks with cryptocurrency transactions |
Convenient and accessible payment methods | Potential fees imposed by payment providers |
Low minimum deposit and withdrawal requirements | Limited information provided on withdrawal processing times |
No commissions charged for deposits and withdrawals | Dependency on third-party payment processors |
Flexibility in using both traditional and digital payment methods | Potential limitations on withdrawal amounts |
Pocket Option offers a variety of deposit and withdrawal methods, providing traders with convenience and accessibility. Users can choose from options such as cards (Visa, MasterCard), e-payments (Perfect Money, Advcash, WebMoney, Jeton, and PayRedeem), and cryptocurrencies like Bitcoin and Tether.
The minimum deposit requirement of only $5 makes it accessible to traders with different budget levels. Similarly, the minimum withdrawal amount of $10 allows for flexibility in managing funds. Notably, Pocket Option does not charge any commissions for deposits and withdrawals, which is advantageous for traders.
However, there are certain considerations to keep in mind. When using cryptocurrencies, there may be potential security risks associated with transactions. Traders should take appropriate measures to ensure the security of their cryptocurrency transactions.
Furthermore, while Pocket Option does not charge commissions, it's important to note that payment providers may impose fees on certain transactions. Traders should familiarize themselves with the fee structure associated with their chosen payment methods.
Additionally, the platform does not provide detailed information on the withdrawal processing times, which may require users to inquire or seek clarification directly from customer support.
Moreover, the reliance on third-party payment processors introduces a level of dependency on their services and operational efficiency. It's advisable to be aware of the terms and conditions set by these processors.
Advantages | Disadvantages |
Comprehensive educational resources | Lack of personalized guidance |
Tutorials, guides, and trading strategies available | Self-directed learning may require additional effort |
Accessible help section for easy navigation | Potential information overload |
Enhances knowledge and understanding of trading concepts | May not cater to all learning preferences |
Self-paced learning allows flexibility in studying | Lack of interactive learning components |
Pocket Option provides a comprehensive range of educational resources in their help section. Traders can access tutorials, guides, and various trading strategies, enabling them to enhance their knowledge and understanding of trading concepts. The availability of these resources in one place makes it convenient for users to navigate and explore the educational materials.
By offering tutorials, guides, and trading strategies, Pocket Option empowers traders to engage in self-paced learning. This flexibility allows individuals to study at their own convenience and progress at their preferred pace. The educational resources serve as valuable references for traders seeking to improve their trading skills and expand their knowledge in the financial markets.
However, it's important to note that while the educational resources are comprehensive, they may not provide personalized guidance tailored to individual traders' needs. Some individuals may require additional support or a more interactive learning experience. The self-directed nature of the educational resources means that traders need to take the initiative to seek out and engage with the materials actively.
Advantages | Disadvantages |
Multiple channels of support available | Limited availability of hotline hours |
Community support for connecting with other traders | Response time may vary |
Multilingual service for enhanced accessibility | Lack of personalized support |
Social media presence for easy communication | Potential language barriers |
Built-in support desk for direct assistance | Reliance on digital communication channels |
Pocket Option offers a variety of customer care options to assist users with their inquiries and concerns. Traders can reach out to the support team through the built-in Support Desk, where they can receive direct assistance for their specific needs. Additionally, there is a Community Help feature, allowing users to connect with a global community of traders, share knowledge, ask questions, and find answers.
The availability of multilingual service in multiple languages enhances accessibility and accommodates users from various regions. Traders can communicate with support specialists in their preferred language, including English, Russian, Portuguese, Spanish, and more.
Moreover, Pocket Option maintains a social media presence on platforms such as Twitter, Facebook, YouTube, Instagram, and Telegram, making it convenient for users to engage with the company and seek assistance through familiar channels.
In conclusion, Pocket Option is an unregulated forex broker based in the Marshall Islands. While it offers a diverse range of trading instruments and a user-friendly web application for trading on different devices, there are several concerns to consider. The lack of effective regulation raises questions about the company's transparency and client protection. The undisclosed spreads, commissions, and maximum leverage make it difficult for traders to assess the overall cost of trading. However, the low minimum deposit requirement and convenient deposit and withdrawal methods can be seen as advantages for some traders. The comprehensive educational resources, including tutorials and trading strategies, provide some support for traders looking to enhance their knowledge and skills. Customer care options, such as the support desk and community help, offer assistance and the ability to connect with other traders. Nonetheless, it is essential to approach Pocket Option with caution due to the absence of regulation and the limited information available regarding key aspects of their services. Traders should carefully evaluate the risks and consider alternative options before engaging with this broker.
Question: What trading instruments are available on Pocket Option?
Answer: Pocket Option offers a variety of trading instruments, including currency pairs, commodities, stocks, cryptocurrencies, and indices.
Question: What is the minimum deposit requirement on Pocket Option?
Answer: The minimum deposit requirement on Pocket Option is $5, making it accessible for traders with different budget sizes.
Question: What are the available deposit and withdrawal methods on Pocket Option?
Answer: Pocket Option supports convenient deposit and withdrawal methods, including cards (Visa, MasterCard), e-payments (Perfect Money, Advcash, WebMoney, Jeton, PayRedeem), and various cryptocurrencies such as Bitcoin and Tether.
Question: Are there any fees for deposits and withdrawals on Pocket Option?
Answer: Pocket Option does not charge any commissions for deposits and withdrawals, allowing traders to manage their funds more efficiently.
Question: Can I try out the platform before investing real money?
Answer: Yes, Pocket Option provides a demo account feature where traders can experience the platform's benefits using virtual money. It's a risk-free way to explore the platform's functionalities without any investment.
Question: What educational resources are available on Pocket Option?
Answer: Pocket Option offers a comprehensive range of educational resources, including tutorials, guides, and various trading strategies in the help section. Traders can access these resources to enhance their trading knowledge and skills.
Question: What customer support options are available on Pocket Option?
Answer: Pocket Option provides multiple customer support options, including a built-in support desk, a community help feature, a hotline with specific hours of operation, and the ability to send messages through various social media platforms. Traders can choose the most suitable channel to seek assistance and get their questions answered.
In this article, we will conduct a comprehensive examination of Pocket Option, delving into its key features, fees, safety measures, deposit and withdrawal options, trading platform, and customer service.
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