PRIMEXBT

am filing a formal exposure against PrimeXBT (Account #226****) for a serious technical failure that resulted in a direct financial loss of $506.70.On my MT5 account, I opened a SELL 0.09 XAU/USD position (Ticket #31332822). While the trade was moving perfectly in my favor (Profit of +$12.96), the platform closed it automatically after only 42 seconds.The Company's Excuse: They claimed it was a 'Margin Liquidation' because my margin fell to 13.78%.The Reality: This is a technical lie. My trade was WINNING and the price was dropping in my direction. In any stable platform, a winning trade INCREASES the free margin; it does not cause liquidation.My professional analysis was 100% correct, and the market hit my target perfectly, which would have yielded $506.70. PrimeXBT’s glitchy system prevented me from this profit. I have been stalling with their support for 4 weeks with no resolution.I warn all traders: PrimeXBT may close your winning trades without authorization due to their system's

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