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Score
Switzerland
Regulated in Japan
Retail Forex License
MT4 Full License
Global Business
High potential risk
Benchmark
Capital Ratio
Influence
Add brokers
Comparison
Quantity 23
Exposure
Score
Regulatory Index8.03
Business Index9.45
Risk Management Index0.00
Software Index9.80
License Index8.03
Single Core
1G
40G
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Company Name
Dukascopy Bank SA
Company Abbreviation
Dukascopy Bank
Platform registered country and region
Switzerland
Number of employees
Company website
X
YouTube
Company summary
Pyramid scheme complaint
Expose
Do not be cheated
I paid all kinds of fees, but I still couldn’t withdraw, and the customer service directly blocked me. It’s a fraud gang that committed the crime.
First, I said that I entered the wrong card number, the second step is to increase my credit score, the third step is to pay personal income tax for large withdrawals, and the fourth step is to transfer foreign banks to pay deposits.
I deposited an amount and it was not approved. I waited more than a week. The support does not provide any accurate information regarding the deposit. I send proof of the deposit and the request is not approved after the amount was withdrawn to the account. Now I am trying I contacted support and got no answer
It required many fees($50000, $38881 and $40000) before withdrawal.
Sometimes ask for Certification fee, sometimes ask for individual income tax. Now ask for withdrawal fee. I expose here to make u stay away from fraud broker.
He also accused me of defrauding him, and asked the fake platform to block my account. After that, the platform disappeared and I couldn't withdraw money. They also took my pornographic photos and clips, forced me to repay the money, and even claimed that there was a female
The platform customer service said that my bank card information was incorrectly filled, and I needed to pay a deposit of up to RMB 50,000 in order to have the opportunity to modify the wrong information and reapply for withdrawal.In order to get the money back in the account as soon as possible, I had to do it. Unexpectedly, after paying this sky-high margin, the withdrawal was still rejected by the platform, and even the account was maliciously frozen.
I’ve been cheated of hundreds of thousands and called the police. But there is still now news.
Don’t allow me to withdraw funds with various reasons. And they set traps for me. If I have any question, the customer service just told me to “operate according to the instruction”
It’s said that I can withdraw funds within 24 hours. However, I can’t. The customer service said that I broke their rules and made the money of two million in their company frozen so I had to pay 30$ unfreezing fee. It’s so ridiculous. How can I affect their company account? Scam
I could not log in to Dukascopy Bank for more than 20 hours. On New Year’s Eve on February 11, 2021, around 19:30, I could not log in either on mobile app or desktop. The customer service manager said it was because of the holiday. The floating loss was getting bigger and bigger. The customer service got off work early because of the holiday and left a phone number before leaving. But the call was in English. Finally, there was a customer service in Chinese, but the problem was not solved until the afternoon of next day when they closed positions manually after they went to work. I could not log in until about six in the afternoon. The long-distance call charges cost more than one hundred.
The customer service rejected withdrawal for many reasons and asked for taxes. I lost about 70000.
For various reasons not to withdraw money, sometimes ask for deposits, sometimes ask for taxes. It is to find various reasons and write this to prevent you from being cheated. This is a fraud platform.
It's a scam. Don't allow my withdrawals with various reasons. In the end, my application was approved. But they won't help me consult the process unless I opened the exclusive channel. It take 36 hours since my application was approved. But the withdrawal hasn't been to my bank account.
I opened a trading account with Dukascopy following an advert I saw on the internet on 2nd December 2020. The account promised easy trading for investors with investors able to withdraw their funds online easily whenever required.I funded the account with 25000.All transactions were paid for with my Visa debit card. The account manager from Dukascopy (his name Adrian Rask) continuously applied pressure on me over many weeks to continue to fund the account with the promise of better returns. I did this in good faith believing that I was dealing with a decent trading firm On 30th Jan 2021, after being bombarded with calls from the account manager to fund the account, I made a withdrawal request and decided to cease trading with this platform.They gave series of flimsy excuses as to why my withdrawal cannot be processed. After several failed attmept i resorted to filing a charge back with Assetspoor(assetspoor . tech) Big ups, i got my lost funds and they are very professional and efficient. The activities of Dukascopy must be stopped at all costs, they put people in bad situations.
Quick Dukascopy Review Summary | |
Founded | 2000 |
Registered Country/Region | Switzerland |
Regulation | FSA (Japan), FINMA (Switzerland) |
Market Instruments | 1,200+, forex, commodities, cryptos, metals, indexes, bonds, stocks, ETFs |
Demo Account | ✅ |
Min Deposit | / |
Max Leverage | 1:200 |
EUR/USD Spread | Floating around 0.3 pips |
Trading Platform | JForex, MT4/5, Web Binary Trader system |
Payment Method | Swift, SEPA, MasterCard, Maestro, Visa, Visa Electron, Skrill, Neteller, Bitcoin, Ethereum, Tether |
Customer Support | Live chat |
Tel: +41 22 555 0500 | |
Fax: +41 22 799 4880 | |
Regional Restrictions | Belgium, Israel, Russian Federation, Turkey, Canada (including Québec) and the UK |
The Switzerland-based brokerage was founded in 2004 by Dr Andre Duka and his partner, Veronica Duka. It serves retail clients with a license from the Swiss Financial Market Supervisory Authority (FINMA).
Its subsidiary, Dukascopy Europe, caters to the European market under the oversight of the Financial and Capital Market Commission (FCMC).
In 2006, the company launched its banking arm, offering current accounts and credit card services. In 2015, Dukascopy extended its e-banking reach, acquiring Alpari Japan K. K., a bank regulated by the Financial Services Agency of Japan (FSA).
Dukascopy Europe IBS AS is an investment brokerage company which is 100% owned by Swiss Forex bank Dukascopy Bank SA. In accordance with White Label Agreement with Dukascopy Bank SA, Dukascopy Europe provides its clients with access to the Swiss Foreign Exchange Marketplace on the same conditions which are available to the clients of Dukascopy Bank.
Regulated Country | Regulated by | Regulated Entity | License Type | License Number |
![]() | FSA | Dukascopy Japan K.K. | Retail Forex License | 関東財務局長(金商)第2408号 |
![]() | FINMA | Dukascopy Bank SA | Financial Service | Unreleased |
When it comes to regulation, Dukascopy Bank operates under the Financial Services Agency, with license number 関東財務局長(金商)第2408号.
Additionally, Dukascopy Bank is also locally regulated by the Swiss Financial Market Supervisory Authority, registered with a Financial Service.
Dukascopy offers trading in 1,200+ trading instruments, including forex, commodities, cryptos, metals, indexes, bonds, stocks, and ETFs.
Trading Assets | Available |
Forex | ✔ |
Commodities | ✔ |
Cryptos | ✔ |
Metals | ✔ |
Indexes | ✔ |
Bonds | ✔ |
Stocks | ✔ |
ETFs | ✔ |
Options | ❌ |
Dukascopy offers a variety of account types to cater to different trading preferences. Traders can choose from forex, CFD, and binary options trading accounts, allowing them to engage in a wide range of financial instruments. The availability of a swap-free account option is beneficial for Islamic traders who adhere to Sharia principles.
Managed accounts with the Percent Allocation Management Module (PAMM) are also available, with positive customer reviews indicating satisfaction with the management services.
Furthermore, Dukascopy provides demo accounts for both forex and binary options trading, enabling traders to practice their strategies and familiarize themselves with the JForex4 and MT4/5 platforms.
Dukascopy offers a maximum leverage of 200:1 (30:1 on weekends) for retail accounts, allowing traders to adjust their leverage levels based on their risk tolerance and trading strategies. The availability of a margin calculator on the broker's website aids traders in effectively managing their positions.
It is important to note that while higher leverage can enhance potential profits, it also increases the risk of significant losses. Traders must exercise caution and use leverage judiciously, as excessive leverage can lead to impulsive decision-making and overtrading. It is crucial for traders to fully understand the risks associated with leverage and make informed decisions to protect their capital.
Dukascopy offers competitive live spreads for popular currency pairs, such as the EUR/USD and USD/JPY, which average around 0.3/0.4 pips. This ensures that traders can access tight spreads, enhancing their trading opportunities.
Additionally, Dukascopy employs a transparent commission structure, with a default commission rate of 0.7 pips. This brings the average total trading cost to approximately one pip, which is in line with other industry providers. The clear breakdown of spreads and commissions allows traders to make informed decisions and accurately assess the costs associated with their trades.
Dukascopy offers a range of trading platforms to suit different trading styles and preferences.
The JForex4 platform is particularly advantageous for technical trading and automated strategies, with features such as cloud storage and VPN services enabling continuous automated trading. The availability of comprehensive historical tick data feed and Python API allows for detailed data analysis.
The MetaTrader4/5 platform, through a third-party bridge, provides access to the widely used MT4/5 system and offers advanced charting tools and economic calendar features.
Additionally, the Web Binary Trader platform offers a user-friendly interface for binary options trading, with one-click trading and predetermined payouts.
Dukascopy offers a variety of deposit and withdrawal methods to cater to the diverse needs of its users. The availability of options such as wire transfers, payment cards, Skrill, Neteller, and cryptocurrencies provides flexibility and convenience for traders. Accepting cryptocurrencies also adds an extra layer of security to transactions.
However, it is important to note that some deposit methods may have certain limitations, such as availability or additional fees.
Additionally, specific processing times for withdrawals are not explicitly stated, which could potentially lead to uncertainty for users. Overall, Dukascopy strives to ensure secure and reliable deposit and withdrawal processes while offering a range of options to accommodate different preferences and requirements.
What financial instruments can I trade with Dukascopy?
Dukascopy offers 1,200+ financial instruments, including forex, commodities, cryptos, metals, indexes, bonds, stocks, and ETFs.
How can I deposit funds into my Dukascopy trading account?
Dukascopy provides multiple deposit options, including wire transfers, payment cards, Skrill, Neteller, and cryptocurrencies.
What trading platforms are available at Dukascopy?
Dukascopy offers JForex4, MetaTrader4/5 (MT4/5), and the Web Binary Trader system for binary options trading.
Is there a demo account available at Dukascopy?
Yes, Dukascopy provides demo accounts for both forex and binary options trading using the JForex4 and MT4/5 platforms.
Dukascopy adds 31 ETFs to JForex, including AI, Cybersecurity, Crypto, and more. Leverage 1:10 at Dukascopy Bank and 1:5 at Dukascopy Europe.
Dukascopy Bank now offers AED and SAR as base currencies for trading, expanding options for clients to fund accounts in Dirham and Riyal.
Dukascopy marks 20 years of excellence in trading, offering JForex, MT4/5, 1,200+ instruments, and global banking, dedicated to trust and innovation.
Stay informed! Dukascopy alerts users to avoid fake websites and fraudulent clones abusing its data. Protect your financial security with this vital update.
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