I withdrew my money yesterday and until now I haven't received anything in my Skrill account. I try to contact them but they only send me pre-programmed messages and tell me that it will take time from the bank. But I withdrew from my Skrill account and I try to communicate with my advisor but she doesn't respond to my questions.

adrian17

Bolivia 2024-09-19 21:16

I deposited a principal of 10,000 yuan, and the other party helped me trade and made a profit of 235,200. However, customer service called me and said that I could not receive the money if I did not sign up for the event. I had to raise a principal of 60,000 yuan before 3 p.m. to continue trading, otherwise I would never be able to withdraw my money. ^_^

Wen wen

Taiwan 2024-01-05 11:00

Please be very careful for everyone in Egypt and neighboring countries. This company works with fraudulent brokers. There is a partner in Egypt for this company, his name is Mohamed Kamel El-Sayed. And he tells you that he did not promise you anything, and you filed a complaint with the company with all the documents. At first, they denied their knowledge of him, and then when you threatened them to file an oral complaint

Karim ‎osman

Egypt 2023-03-25 02:05

I made a deposit of 200usd I lost .097 cents I had 199.07usd left I requested the withdrawal and I received 179.07 usd I mean they charged a 10% commission I mean it's a scam since they promise what they don't deliver, other than that they close my account why I asked them for the disbursement of the money

diego1517

Colombia 2022-10-26 19:54

I have complained many times, but it has not gotten better. Copy the original picture to answer. We have millions of deposits at the broker. Currently, almost all of them have been withdrawn, found slipping and almost moved away. Give me many opportunities for improvement and never fix it. I have been slipped for 200 pips.

FX4260675335

Hong Kong 2021-12-12 06:25

XTB is a complete scam broker don't trust on them and u can i have attached my proof my joiurnal and the withdrawal pending.They have also blcoked me and suspended my account.please be aware.

Khitish Dash20293

India 2021-09-17 13:54

All the payment are keep in progress and cancelled only

Alexander Ho

Malaysia 2021-09-03 12:13

A few days ago, I conducted a currency pair transaction at this broker and set a stop loss with a reasonable margin. The first thing that happened to me was that I opened two operations and waited for the price to change for a period of time. I closed the operation. Colleagues who opened the same operation in the same broker. In other brokers, the price did not touch my stop loss, if they reached the target, the same situation would not happen. [d83d][de24] When he made a statement, his answer was that everything was normal, one month after the incident.

FX1391345937

Mexico 2021-06-28 10:23

The first 2 screenshots are the trading detail. The SL was at 1880. The candle hit SL and overcome SL a little bit. But when I checked other chart on Tradingview.com and Goldprice.org, the candle did NOT hit 1880. I don't think this issue is slippage. I think they intentionally did that in order to scam. Be aware!!!

FX6091055532

Vietnam 2020-11-20 23:39

I withdrew in XTB while the customer service said I was suspected of money laundering and I have to deposit 55% of the account balance to verify capital. Otherwise, my account will be frozen. After I deposited, I was asked to deposit again. I suspected that I was cheated so I didn’t deposit for the credit score. Then I contacted the customer service several times but now I can’t log in. This situation has kept for three days

MUZI86499

Hong Kong 2020-11-06 10:06

The app became unresponsive three times. Picture is the truth.

FX3350714255

Vietnam 2020-10-25 22:31

Kep delaying my witdhraw no matter large or small amount. Who can help me?

YU15141

Hong Kong 2020-10-25 16:02

I can't take my money which is frozen? The custoemr service doesn't reply to me now. And there is no regulator of XTB

FX6387906802

Hong Kong 2020-10-24 19:50

Can deposit but can’t withdraw for insufficient bank card score. Why does XTB know the score without investigation? XTB has the final say on everything.

MUZI86499

Hong Kong 2020-10-22 15:47

My account was frozen for no reason. I verified my capital as required, but I was told that my credits were not enough. I had to buy more coins, or my account can never withdraw coins.

MUZI86499

Hong Kong 2020-10-05 10:27

I wanted to withdraw, but my account was frozen for no reason. I asked the customer service, and I was told to verify the funds. But after that, I was told again that my credits were insufficient, and I had to put in more funds.

MUZI86499

Hong Kong 2020-10-05 01:08

The fund is frozen on the grounds of money laundering. 70% of the balance must be charged in the due time or I will be identified as money laundering and my account will be closed after three months..Threat. Fraud platform.

FX6387906802

Hong Kong 2020-09-10 15:19

Require 50% margin to verify fund. There is no official email notification after verification. I was just noticed by the customer service. Then I want to withdraw but I was told I should pay personal income tax. Is it a fraud platform? Will they charge more in order to block users’ withdrawal?

Jane81112

Hong Kong 2020-09-04 10:21

Froze your asset for no reason. Unable to withdraw without no 55% margin. There are many people feeding back the same situation on the Internet at the same time.

YIGEXIAOZHU

Hong Kong 2020-08-29 19:22

The withdrawal is unavailable in XTB.

FX3540925519

Vietnam 2020-04-22 11:53