I'm reporting a concerning issue with my withdrawal request on One Royal. Despite submitting a valid request, my withdrawal was cancelled without clear explanation or justification. This has caused inconvenience and raised concerns about the security of my funds.

يوسف الهروفي

United States 2025-09-04 21:02

Last Wednesday, based on the inflation data released by the National Bank of Malaysia, I placed multiple orders in EUR/MYR and specifically set a take profit margin of 5.1820. At 3:15 pm on the same day, the price had clearly risen to 5.1850, triggering profit taking, but the platform seemed dead and did not automatically close positions! Seeking an explanation from customer service, they actually used "abnormal market fluctuations" as an excuse, saying that "the system has temporarily disabled the profit taking function to protect users" and that "the agreement states that the platform is not responsible for this situation". What's even more outrageous is that I wanted to withdraw money this Monday, but by Friday, I said 'there was an error in the bank card information, please resubmit'. I double checked the information 10 times and it was absolutely correct. They deliberately delayed the withdrawal!

FX1701479892

Malaysia 2025-09-04 16:00

Why is my withdrawal always getting rejected please 🥺

ريان المراعي

United States 2025-09-02 17:46

VanRoyale claimed that "AI automatically analyzes market trends and guarantees a 20% monthly return," and also sent me several screenshots of "customer profits." I believed them and spent RM8,000 to purchase the system and deposited RM30,000. However, after using it, I realized the system often gave wrong signals, resulting in a loss of RM12,000 in just two weeks of October. They are committing fraud and manipulating accounts. On May 20, I deposited 15,000 to follow a trading guru. By May 27, my account had grown to 40,000. Then they intervened and executed seven large hedging trades, leaving my account empty. This is a false advertising scam, so they are undoubtedly fraudsters! If you have any funds with them, withdraw them immediately and stay away.

FX6931803132

India 2025-09-01 22:58

This is a fraudulent brokerage. I spent RM9,800 on OneRoyal's "AI Intelligent Trading System," which boasts a "92% historical backtest win rate and a maximum drawdown of less than 5%." During my July use, the system executed 23 trades, only three of which were profitable, resulting in a total loss of RM28,700, an 89% loss rate. Comparing the backtest data provided by the system with actual trading records revealed that the 18,200-point market fluctuation in the backtest was artificially inflated to 25,600 points, misleading users. This platform is a complete scam.

FX3865500122

Malaysia 2025-09-01 18:42

I opened an account on your platform to hedge my forex risk, but the data your Malaysian team provided was completely fake! The international market price was relatively stable at 4.68, but your platform showed 4.75, forcing me to cancel all my hedges! Even worse, every time I tried to close my position, the data would skyrocket, fluctuating over 100 pips in a matter of minutes. This was clearly manipulation by the customer service team! I contacted customer service, and your Malaysian manager arrogantly said, "If you think the data is wrong, look elsewhere!" Is this how you treat your customers? We worked so hard to earn our hard-earned money trading, and you ripped us off overnight with fake data!

FX1890010844

Malaysia 2025-08-31 17:31

There are layers of obstacles to withdrawing funds, and all kinds of excuses are used to delay the arrival of funds. I deposited RM50,000 into OneRoyal for foreign exchange trading. After making a profit of RM15,000 in December, I applied to withdraw RM65,000. The platform promised that "the funds will be deposited in 2-4 working days", but there was still no movement after 5 days. When I contacted customer service, the other party first evaded the issue by saying "the bank system was upgraded", and then asked me to provide "proof of source of funds". After I submitted my payslip and bank statements, I was asked for "tax clearance certificate". This is not a necessary document for withdrawals in Malaysia. Later, when the funds arrived, RM8,000 was missing. The customer service said it was a "cross-border transfer fee", but this fee was never mentioned when opening the account. Everyone, don't believe them.

FX4047244086

Malaysia 2025-08-31 17:05

OneRoyal is a scam! My RM30,000 withdrawal went missing 15 days later. BNM found them to be unlicensed, yet they still dare to scam Malaysians! As a seasoned Malaysian trader, this is the first time I've encountered such a shameless platform! I placed a long GBP/USD order on the night of the non-farm payroll report, clearly setting a stop-loss at 1.2700, but the position only closed at 1.2500—a massive 160-point slippage. My RM20,000 principal was instantly wiped out, and I applied to withdraw the remaining RM8,000, but I haven't received a single notification in 15 days. This is an illegal platform! My neighbor previously deposited RM20,000 on this platform, and their account was frozen, claiming "abnormal transactions." They're still fighting for their rights. They're scamming Malaysians out of their hard-earned money, and they'll be shut down by BNM sooner or later.aa

FX3644095091

Malaysia 2025-08-30 10:07

I'm fed up! I chose OneRoyal because I heard it was data-driven, but the operational level is ridiculously poor! I monitor the data fluctuations every day to make decisions, but the platform's data updates are extremely slow. Several key data points were delayed, causing me to miss the best opportunities and lose a lot of money! I contacted customer service, but the Malaysian representative didn't respond for a long time and provided irrelevant answers, which was impossible to resolve. What's even more infuriating is that the data clearly shows profit potential, but in practice, there are frequent errors. By the time I realized it, profits had turned into losses! I've already lost a lot of money on this garbage platform and will never use it again. I urge everyone to stay away from them and don't let them scam me again!

FX3603013055

Malaysia 2025-08-30 10:07

Withdrawal scammers. Malaysians, don't treat them like ATMs. As a three-year veteran of the Malaysian forex market, this is the first time I've been scammed by OneRoyal. I wanted to smash my computer! I applied to withdraw 20,000 Malaysian ringgit on the 23rd of last month, and 15 days later, the money is still stuck on "under review"! Every time I contact customer service, they either say "the risk control department is verifying it" or give me a ticket number that no one is handling. When I ask what stage the verification is at, they just play dead. Last Wednesday, I traded EUR/USD on the night of the non-farm payroll report. I set a stop-loss at 1.0850, but it only closed at 1.0810. I instantly lost 400 pips and 3,800 Malaysian ringgit. Three Malaysian friends have been scammed. One had 80,000 Malaysian ringgit in his account frozen, claiming it was "suspected of illegal trading," without even providing any evidence. Don't touch this scam, this rubbish platform. Once you put your

FX4022471891

Malaysia 2025-08-29 16:32

OneRoyal's "low spreads" are a lie. They advertise a "fixed spread of 3 pips on USD/JPY," but during actual trading, the spread on the platform soared to 29 pips during the Malaysian trading hours (9:00 AM - 4:00 PM local time), 10 times higher than on regulated platforms in Penang. Last month, my XAU/USD order showed a spread of 5 pips, but after execution, it became 18 pips, costing me an extra RM2,100 in fees. I've recorded 15 video complaints about the unusual spreads, but they never gave me any advance notice. Slippage often occurs at critical moments. When the USD/MYR plummeted, my stop-loss order should have been triggered at 4.72, but it was executed at 4.75. A 30-point slippage resulted in a RM6,000 loss. SC has long labeled OneRoyal a "high-risk platform," but I ignored it. Now, even the money I need to buy rice is being drained by OneRoyal. Don't ever follow my path.

FX4060977889

Malaysia 2025-08-27 22:20

Believe me, do not trade with this broker; you will regret it. During my trading, the slippage with OneRoyal was extremely severe, reaching unacceptable levels. I had set a stop-loss at $1,820 per ounce, but when the price hit that level, the actual traded price was at a lower level of $1,810 per ounce, meaning a massive $10 slippage. Due to this slippage, I incurred thousands of dollars in additional losses on this trade. For an eight-lot EURUSD order, the spread instantly widened from 0.8 pips to 18.5 pips—an increase of over 1,000%. Because of OneRoyal's slippage, I suffered losses at various levels, totaling over $10,000. They don’t send debit notifications until my account balance is close to zero, only sending warning emails.

FX3331845102

India 2025-08-26 16:51

Blatant slippage rip-off wiped out my account! I truly regret choosing OneRoyal, a scam! It's not even a trading platform; it's a sophisticated robbery machine! I deposited $20,000, anticipating their "top-tier liquidity" and "institutional spreads," but what happened? Every time a key data release like the non-farm payrolls or CPI comes around, their servers go to hell! Order execution is as slow as a snail, and slippage is unbelievable! My stop-loss orders are a joke; they're practically useless. A single sharp move can cause me to slip over 50 pips! The most disgusting experience was trading gold. The market price hadn't even reached my stop-loss, but the platform forced me to close my position at $30 below it, effectively bankrupting me! This is blatant market manipulation, taking advantage of customers' losses to the point of shamelessness! They exploit slippage to steal customers' money. OneRoyal is a complete scam.

FX7835434092

Malaysia 2025-08-26 12:51

OneRoyal's shady, serial margin call traps have left me with significant financial losses. Trading on this platform is a constant nightmare, constantly destroying my investment hopes. During my gold trading, while the market was experiencing normal fluctuations, the OneRoyal platform suddenly "failed." The trading software froze severely, preventing my stop-loss orders from executing in a timely manner. Meanwhile, the platform's slippage became increasingly severe, exacerbating my losses. I discovered data anomalies at critical moments, with noticeable data update delays compared to other legitimate platforms. OneRoyal deliberately set margin call traps, manipulating trading data and software to trap investors, completely exposing their shady nature.

FX3189184372

Malaysia 2025-08-25 20:14

Don't trust this broker. I noticed my account funds were deducted. I don't know why, but I've contacted customer service. This isn't a good thing. Be careful with this broker.

FX2218684885

Malaysia 2025-08-18 15:29

Avoid this platform! The ad claimed a 50% bonus but locked the turnover requirement at 30x. I believed the "50% deposit bonus" ad and deposited $5,000, which was credited immediately. After placing trades, I discovered the hidden bomb in the terms: the bonus and profits require a 30x turnover! A $2,500 bonus means $75,000 in trading volume! Even worse is the "forced FIFO liquidation" feature. I placed a EUR hedge order to lock in risk, but the system instantly closed the earliest position, destroying my strategy. When I asked customer service, they said, "Bonus accounts have hedging disabled." How can this be called a bonus? It’s a trap designed to bankrupt you!

FX1679319331

Thailand 2025-08-12 13:27

They deducted my profits, claiming I might have had prior knowledge of the market movements or used EA for trading. The reasons the platform gives for deducting profits are becoming increasingly absurd. I am not a prophet, nor have I used any arbitrage strategies. Moreover, when I opened my account, the salesperson told me there were no trading restrictions. Now that I've made money, they're looking for excuses to make deductions. Everyone should steer clear of this platform. Moving forward, I can only seek legal assistance from lawyers abroad in the jurisdiction where they are licensed or at trade fairs to protect my rights. Trading account 5013291.

FX1475754665

Hong Kong 2024-08-26 11:07

I have a client in Royal Company who deposited forty thousand dollars with them, and after trading 20 days, his profits reached not seventy-five thousand dollars. When he asked to withdraw, the company refused the withdrawal request for fake reasons and returned to the client only the deposit capital, and canceled his profits unjustly. When he contacted the company via e-mail more than once, They replied that he was the Ibi Idris they have for an abusive client and that they deducted the profits for this reason.The client contacted the company and asked them if there were incorrect or illegal deals, so their answer was the same, knowing that the abusive client they say about is not expelled from the company and his account is active he did this By depositing 50 dollars on his account, he traded on them and withdrew them the second day, and no one spoke to him. How is he offensive to the company, and how did you not close his account and accept his deposit and trading? And when the second customer earned large amounts of money, they gave fake reasons and canceled him

hema2035

Egypt 2023-05-19 22:58

I was asked for margin due to wrong information and then credit-score raising fee. Royal would find grinding excuses to ask for money. I suffered a lot. I caution you against it. Don’t trust the information posted on moments.

LIYONGGUO（MUTOUREN）

Hong Kong 2020-06-09 08:02

I was asked to pay margin and a varied fee. The withdrawal is unavailable for times.

MEIMEI73444

Hong Kong 2020-06-04 12:56