TickmillReply

2020-09-29 12:07

United Kingdom

Reply

After the customer borrows a certain foreign capital (loan usury) to do a transaction, he loses most of the funds in a normal transaction. Then we used our registered email address to close the account. At the same time, our customer service staff found that there were 0.78 US dollars and 1.04 US dollars in the customer's two trading accounts. According to the screenshot content, we once sent an email notification to the customer. And the customer also agreed to close the account. And now that all accounts are closed, the customer slandered us for unilaterally canceling the customer's account, and there are 110,000 US dollars in the account.

LIN58979Start Mediation

2020-09-28 11:56

Hong Kong

Start Mediation

My name is Hinan Shao nad my account in Tickmill is 63952. I made a huge loss of above ￥900,000 in Tickmill between the end of 2019 and March, 2020. Then I deposited over ￥300,000 in succession and profited. My account balance was over ￥800，000. I withdrew on August 26, but the money didn’t arrive. I can’t log in to my account after communicating with the customer service of Tickmill. I emailed Tickmill and asked them why they close my account without my permission. And I told them I didn’t ask them to close my account and there was much money in my account. You should return my money at least. I doubt that Tickmill is legal or not. Tickmill must give me a reasonable explanation. I contacted them man y times but their attitude is so bad. Besides, their customer service deleted my QQ when we were communicating. Please help me expose them and safeguard my rights.