CPT MarketsReply

2022-08-25 08:20

Belize

Reply

CPT Markets held the point giveaway event starting from March 1st, 2020. According to the event, the customer who opens an account is required to submit an application to the official customer service by email. And the customer who opens an account after the activity will be identified automatically as a participant by the system. After checking, you created an account on April 13th, 2018, and did not send an application to us, thus you will be ineligible to get the point.

Hh-HENGSupplemental Materials

2022-08-01 08:57

Hong Kong

Supplemental Materials

The platform canceled the account for agent and customer, as well as the points in account after my complaint.

Hh-HENGStart Mediation

2022-07-20 02:19

Hong Kong

Start Mediation

In 2018, I started to open an account at CPT to make orders, and I opened multiple accounts to make orders as an agent, and I lost a lot of money during this period. Now CPT has also deleted all the points of the agent. The point exchange of the agent is 1.2 million points for 3,000 US dollars. My capital volume and transaction volume of more than 300 million points have now been erased. July 7, 2022 Said I checked and recovered it for me. When I saw so many points later, I blocked the 400 call and canceled my account. Also said that the customer did not sign up when the points campaign was launched? Your event is advertised on the entire official website, you told me not to participate? My agent is also exclusive to your 1v1 account manager. Also said that the customer terminated the cooperation with the platform two years ago due to unilateral reasons? Attachment: There are pictures and the truth. I am still making orders and changing my email password in mid-June 2021. 2 Cartier watches that have redeemed 960,000 points. During the platform chuck, there were also email complaints. On July 7, 2022, the customer service also changed my bank card information. Figure 1: It is a 1v1 account manager, and the Points Mall is permanently valid. Figure 2: In 2021, I am still sending emails and making orders. It means that I have terminated the cooperation two years ago. Figure 3: I also changed the bank information on July 7th. The customer service is very dedicated. As soon as I opened my mouth, I reminded me that there are 2 customers under my name that have a lot of points, so don't waste it. I changed my password to log in to the background. The customer service said that the points need to be activated by the mall. They also said that the system can be synchronized tonight and can be viewed in the background. I also asked if I have any gifts I want to exchange? The later reply was that the relevant departments checked the points and disappeared. Even the deposit and withdrawal records are gone, and it is said that the points have been archived, so the original points have not been "excited". The customer service is still very dedicated. The two sentences are inseparable from the business, saying that there are double activities in progress or not. Now all the points accounts of 2 customers have been cancelled. Later, I said that I never sent a letter to participate in the event. Did your company's 1v1 customer service not remind me? The official website is very active, I make frequent deposits and withdrawals, the account manager's circle of friends is posted every day, and my friends are also doing it, can I not see all of them?