IEXSReply

2022-09-16 08:51

United Kingdom

Reply

Dear IEXS user, the complaint has been under an investigation jointly conducted by IEXS trading department, compliance department, and trading review department. Now the account's using permission and trading service have been suspended due to being investigated. We have informed the customer of the relevant information at the first time and the customer has got it. And the case will be followed up by the compliance department. The latest information will be sent to the customer by official email in time. Thank you for your information. If you have any questions, please feel free to contact us. Customer service telephone: 400 842 4229; Customer service email: support@iexs.com; Official website: www.iexs.org. Thank you for your support. Have a good time.

daikunStart Mediation

2022-09-14 13:11

Japan

Start Mediation

Please enter that my account was opened and deposited in August, and I placed a 0.7 crude oil short order. It was not in the early trading hours, and I still lost money before the end of August. At the beginning of September, I made a profit withdrawal, in September? I closed all the positions and made a profit every day, applied for a withdrawal, and received an email from the platform, telling me that the illegal transaction was only settled until August 30, and the profit in September was not calculated, and my mt4 account password and background login password were modified. Waiting for the review notice, the so-called violation can't be said. In fact, traders can only lose money on this platform, and can't make money. Otherwise, why not give money? Now my friend tells me that this platform is a white label platform that I bought in the name of foreign capital, so it is very likely that my order has not been sold to the market. Even thousands of dollars in profit can’t be withdrawn. Why is this kind of platform just and fair to promote in the market? We provided the platform with the complaint email, but there was no reply, and the account manager did not deal with it. Now we can only negotiate with the platform through a third party, and give our traders justice. If the problem is not solved, we will fight with the platform to the end. The platform withdraws from the foreign exchange market.