XMReply

2022-12-19 09:11

United Kingdom

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respest to your complaint about the order #137665967 of XM MT4/MT5 account 80048384, we have reported it to the relevant department at the first time for a detailed investigation and made the replies as follows: you went short for gold. For short order, you open it at a selling price, while close it at a buying price. However, the K line shows the selling price, which plus the real time spreads equals the execution price (buying price) of the stop loss price that you set. After checking your order #137665967, we find that you finally set the stop loss price at the level of 1727 at 15:50, November 23 according to the platform time. And then the stop profit price you set was not triggered at the buying price in the market, so the system did not close your order for stopping profit. Later your stop loss price of 1736.00 was triggered due to the oscillation of market price at 15:51, November 23, 2022 according the platform time. When the market price reaches the stop loss price you set, the system will give the order to close position. But, the rapid going up or down of the market price brought about the discrepancy between the point where the order was executed and that you required. Thus your order was finally closed at the price of 1736.05 due to the change of market price, which is uncontrollable manually. We hope you could understand. Finally, thank you again for your understanding and support. If you have any questions, please feel free to visit XM official website https://www.x1market.net/cn/, and click into the Online Service in the upper right corner of the page for help. XM provides 24 hours online customer service support from Monday to Friday, and is pleased to serve you. Have a good day.

funny81532Start Mediation

2022-12-09 22:02

Hong Kong

Start Mediation

On November 23rd, I fell sharply at 1725 in the evening, and I set an short order at 1727 without taking profit. Today, 1802 fell sharply at 9:30, and the top of 1805 and liquidate my position. I cannot see such market at any platform at 9:30. Manipulate the price at will, shameless!