GMIReply

2023-06-07 11:14

United Kingdom

Reply

Dear customer, please reach out to your superior agent.

997799Supplemental Materials

2023-05-06 22:07

Hong Kong

Supplemental Materials

I got an email on April 28, saying that someone would deal with the problem, and I have asked them about it for several times so far, but no one contacted me. The customer service just told me to wait in a perfunctory manner.

997799Supplemental Materials

2023-05-03 17:00

Hong Kong

Supplemental Materials

I tried to refresh the website to log in at 20:00, and my account burned at 20:30. The website got back to normal at 21:30, and I logged in and deposit money immediately to demonstrate that it's unavailable to deposit in advance due to website's issue, instead of that I didn't want to do so. The customer service said that their specialist would contact me. But it's been for long and no one reached out to me.

997799Start Mediation

2023-05-03 16:55

Hong Kong

Start Mediation

I found out on April 28 that I needed to top-up my margin balance, so I was about to make a deposit, but at 8pm, I found that I couldn’t log in to the GMI website. I tried on two mobile phones and one computer and couldn’t log in. Then my account had been liquidated. The liquidation time is at 20:31 to 20:32, a total of three orders. I also have no channel to contact the platform, and I have no way to top up my positions. Later, the official website could be logged in at 21:31. I logged in and informed the customer service that the website had collapsed. It doesn't help if the position is liquidated. I have evidence that the GM website crashed intentionally, including login videos, codes, screenshots, and call records. In the face of evidence, they still insist that it is my network failure. I do not accept GMI’s deliberate network failure behavior. It has nothing to do with my network. At that time, I used the computer and it showed that I could not log in. I asked GMI to make reasonable compensation for me, including the principal and profit. GMI’s official website is obliged to keep the website unblocked to ensure the deposit of funds by customers. I don’t know if GMl is really doing the investigation or if it’s an excuse. As long as their technical department watched my video and pictures, they would know that it was their website problem. If it’s a network problem when logging in, there won’t be a lot of codes. In the case of failure, GMI also confirmed that I did not contact their customer service. I contacted but failed, and there are call records. Why was there a problem with the login on the GMI website before it is about to be liquidated, and their login resumed after my liquidation? It's shameless for them to deliberately embezzling my position.