EC MarketsReply

2023-08-11 11:00

United Kingdom

Reply

You profited 911 dollars, and there is 110 dollars left in account following the withdrawal of all the profits. As the video emailed by the customer stuttered, you were required to provide the related order number, account, and brief description regarding the problem by email. But you didn't reply. So please submit the information on question by email so that we can further help to tackle this issue.

HUANGJIN628Supplemental Materials

2023-08-01 11:15

Hong Kong

Supplemental Materials

The correct MT4 account is offered. I hope you will cope with the problem as soon as possible. Thank you.

WikiFX Mediation CenterReply

2023-07-31 10:38

Hong Kong

Reply

Dear customer, please provide the correct MT4/5 account. Your cooperation is greatly appreciated.

HUANGJIN628Supplemental Materials

2023-07-29 00:30

Hong Kong

Supplemental Materials

Two videos which show the slippage in a market with slight fluctuation are unavailable to be uploaded. The more the lots are, the heavier the slippage gets.

WikiFX Mediation CenterReply

2023-07-28 13:51

Hong Kong

Reply

Dear customer, please provide the correct MT4/5 account. Your cooperation is greatly appreciated.

HUANGJIN628Supplemental Materials

2023-07-28 13:28

Hong Kong

Supplemental Materials

This shows the lowest point today. The spreads of buying and selling were 10-20 bps higher than the normal.

HUANGJIN628Supplemental Materials

2023-07-28 13:25

Hong Kong

Supplemental Materials

The spreads are higher when I trade manually, which has an adverse bearing on my judgement of transaction and caused a loss of approximately 20,000 US dollars to me.

HUANGJIN628Start Mediation

2023-07-28 13:22

Hong Kong

Start Mediation

A pending order to buy long can lead slippage, even when the fluctuation is small. Not to mention slippage, it is the same when there is no fluctuation. Buying a lot is more than ten pips, and the more buying, the more the difference. There is also an short pending order 1957. Stop loss, and the position is automatically closed at 1956.99. There are screenshots, the highest pip so far is 1956.99. I have a video but can’t upload it. The extra pips will be deducted from the buying and selling spreads.