EightcapReply

2023-10-12 08:52

Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

wsndxxyStart Mediation

2023-09-18 09:41

Hong Kong

Start Mediation

My name is Wang Dongliang, and my two trading accounts at Eightcap are 80002892 and 862527. My account number 862527 held a very high position on April 10, 2023. Eightcap did not automatically close the order in a timely manner in accordance with the customer agreement. As a result, my account balance was -$8,278.44 when the position was finally closed. On May 1, 2023, Eightcap forcibly transferred US$8,278.44 in my account 80002892 to another of my negative balance accounts, 862527. As a result, all orders in my account 80002892 were forcibly closed the next day due to insufficient margin. Eightcap's behavior on May 1, 2023 was at fault, so I only admit the bills on and before April 30, 2023. The net value of my account 80002892 on April 30, 2023 is US$16,466.72, so Eightcap should pay me $16,466.72. Eightcap only promised to compensate me US$8,278.44, which is unreasonable. Request the platform to immediately compensate me US$16,466.72!