XMReply

2023-10-13 08:56

United Kingdom

Reply

Dear Customer, first of all, thank you for choosing XM and for your trust in us! After verification, your XM MT4/MT5 account number is: 251015788. Regarding your complaint about the inability to deposit funds, we have promptly forwarded your issue to the relevant department for further investigation, and we would like to provide the following response: Firstly, if you encounter any issues with making a deposit, please contact XM's online customer service immediately and provide a screenshot of the deposit failure along with the URL link, so we can assist you as quickly as possible. Our platform's online customer service is available 24 hours a day from Monday to Friday. Additionally, you can also send an email to our customer service at chinese.support@xm.com, and we will assist you as soon as we receive your email. Furthermore, XM would like to kindly remind you that, in addition to UnionPay for deposits, we offer a variety of other deposit options, such as e-wallets. The minimum deposit amount is $5, and the processing speed is quite fast. You can view all available deposit methods by logging into the member area. If you encounter any issues during the operation, please feel free to consult us at any time. If you have any questions, you are welcome to visit the XM official website at https://www.globalxmtraders.com/cn/ and click on the green question mark icon in the lower right corner to contact customer service. We are more than happy to assist you. Thank you once again for your support and understanding of XM! Best regards.

FX3538372042Supplemental Materials

2023-10-03 06:31

Hong Kong

Supplemental Materials

Unable to deposit funds, leading to a margin call, with the backend intentionally restricting deposits.

FX3538372042Start Mediation

2023-10-03 02:09

Hong Kong

Start Mediation

It says it can be deposited and withdrawn 24 hours a day. But failure to make deposit since trying it for several hours