Jenny77569Supplemental Materials

2023-10-23 09:43

Hong Kong

Supplemental Materials

You have the audacity to offer a compensation of $91 and call it a compensation plan? What is the basis for this compensation? There was a technical issue on September 27, and I was unable to deposit from September 27 to October 3. How do you explain that? Since you acknowledge that it was your fault, you should take responsibility! I absolutely do not accept this compensation!

ExnessReply

2023-10-20 17:10

Cyprus

Reply

Your compensation appeal is currently being reviewed by the relevant department, and you will receive a response within the next five working days. If you have any questions, please feel free to contact our 24-hour online customer service for inquiries. Thank you.

ExnessReply

2023-10-20 13:46

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

Jenny77569Supplemental Materials

2023-10-13 20:55

Hong Kong

Supplemental Materials

For a full ten days, Exness has ignored my complaints, and the customer service is completely uninformed. It feels like the company is taking advantage of its customers. I hope WikiFX can help urge them to provide a reasonable response as soon as possible.

Jenny77569Supplemental Materials

2023-10-07 10:26

Hong Kong

Supplemental Materials

The other account, 59503019, has also incurred a loss of $289 due to being unable to process multiple deposits. Please help me advocate for my rights regarding this issue as well!

Jenny77569Supplemental Materials

2023-10-03 22:18

Hong Kong

Supplemental Materials

At 10:15 PM Beijing time, the USD/JPY reached a low of 147.285. According to my position, I should have made over $1,000 in profit, with a total position size of $2,350. It is due to your inability to process deposits that I incurred losses. Please provide me with a reasonable explanation and a complete compensation plan.

Jenny77569Supplemental Materials

2023-10-03 21:07

Hong Kong

Supplemental Materials

Exness has been unable to process deposits for almost a week. I have contacted customer service multiple times, and they initially said that there are a lot of deposit requests, and I need to try several times. However, my deposit is still not successful. Customer service cannot explain the situation and can only say that my repeated deposit failures have caused the deposit channel to be flagged as abnormal. It was you who asked me to try multiple times, and it was also you who marked the deposit channel as abnormal due to my failed attempts. Now you are saying that my application for a deposit without a transfer has caused the deposit channel to be abnormal? That excuse seems to contradict your own statements!

Jenny77569Start Mediation

2023-10-03 20:59

Hong Kong

Start Mediation

I have been trading on the Exness platform for a long time. Based on the concept of trading seriously to earn some money, mutual with respect. I believed in the influence of the Exness platform and have never doubted the strength of the platform. However, the recent failure to deposit funds one after another has made me question the platform. First, the customer service staff told me that the UnionPay channel was under maintenance after I gave feedback and that's why I could not deposit funds. From last week until today, I still cannot deposit funds. I contacted customer service when the market opened in the morning, but no one responded. Finally, customer service replied to me with the suggestion of making a deposit using virtual currency. The UnionPay channel still failed to deposit funds. I tried many times but it still didn't work. Exness ranks first on the leaderboard as the platform with the highest publicity. I didn't expect that I wouldn't be able to make a deposit, resulting in a loss. The platform should be held accountable! If I am losing money due to my operations, I'll accept it. However, it is the platform's fault that prevents me from depositing money, resulting in the liquidation of my position due to platform issues. maybe you will say there were other virtual currencies or Bitcoin deposit methods available, I would not choose this platform if it was the only deposit method at that time. Whatever deposit method was provided initially should ensure that I can use the same method to make a deposit right now. The deposit methods should remain the same as before. It is important to avoid unfamiliar or overly complex deposit methods that may be difficult for traders to understand while investing. Now my request is the platform to return my 1,091 US dollars and bear the 500 US dollars in profits that I could not realize if I liquidate my position. A total of 1,591 US dollars should be compensated to me.